I use surf shark and my printer will only connect when the VPN is disabled

[Emlou16]

I can only print when my surf shark VPN is disabled, initially printed fine but a week after setup it must be disabled

[Hawks_Eye · Accepted solution]

Hi @Emlou16 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

If your printer setup is done based on the local network, then when connected to a VPN (Virtual Private Network), the printer losses connectivity and you are unable to print.

I would suggest you use a private network with a router.

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[Emlou16]

Thank you Hawks_eye I’ll setup surf shark on my router 🙏

[Hawks_Eye]

Hi @Emlou16 

Thanks for your response. 

Sure, keep us posted if you hit any roadblock.

A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 

Regards, 

Hawks_Eye