INTERNET SLOWS WHEN I CONNECT HP PAVILLION

[kris25]

1. 😅Hi all, my internet works fine on my desktop and three other laptops, however as soon as I connect the HP Pavillion laptop either Ethernet or wifi , the internet speed drops and is totally unusable , disconnect the HP and all is well, I have tried updating drivers , system restore and checked for viruses ,  I can connect 3 computers all at  the same  time ( ACERS ) and all Is fine and fast , connect the HP and the internet stops working or 0.24 Mb download, 17 Mb without the HP connected ...... the HP is only 14 months old ........HELP PLEASE ! 

[Riddle_Decipher · Accepted solution]

@kris25 Welcome to HP Community!

Here's a few things you need to do, to resolve this issue once and for all:

• Disable all firewalls and antivirus programs including windows ten's own firewalls and antivirus programs.
• try safe mode with networking to check if the Internet connection is fast there. Try both wired and wireless options.
• Link for safe mode with networking is given in my earlier post. Please try that.
• Uninstall the existing network adapters and update the bios chipset and network adapters (both wired and wireless) from this link : click here to find and install the same
• Please try to change the router's broadcasting channel to another value. try different working channels. that might help for WiFi only.
• Try performing a clean boot in windows 10 using this link: Click here for steps
• Try this link fixing network connections in windows 10: Click here
• Then create a new user profile and try to connect both through WiFi and using a wired connection.
• Then as a last ,resort try to perform a system recovery to factory setting and check if this helps after backing up all your files.

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

[kris25]

Thanks for the reply , as I am not very computer savvy I will have to seek a little help on this, I will keep you informed

kind regards.

[Riddle_Decipher]

@kris25 Alright, please take your time and get back to us when you can,

If you need me to help you with something, feel free to do so! And Good luck.

[kris25]

Thank you for your help ,  uninstalling and re-installing the network drivers did the trick ,

all is now working fine

again many thanks

regards.

[Riddle_Decipher]

@kris25 That's awesome, I'm glad it worked,

Remember, if you ever need help related to your HP device,

We'll be right here and happy to help, take care and have an awesome day, ahead.