Create an account on the HP Community to personalize your profile and ask a question
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
01-07-2021 12:34 PM
Product: HP Laptop - 14s-fq0443no
Operating System: Microsoft Windows 10 (64-bit)
- Hi I'm having a network connection issue with my laptop I have HP Laptop - 14s-fq0443no and it has a Realtek RTL8821CE 802.11ac Adapter WIFI card. it just has been 2 months since I have this laptop the internet speed is very inconsistent and sometimes I have trouble of streaming videos, gaming and loading pages. the internet itself is fine when I use my phone and there is no problem with the router because I tried to contact my ISP about it. the only problem that I have is that the laptop is inconsistently receiving internet hoping someone can help
if there is any suggestion feel free to tell 🙂
8 REPLIES 8
01-07-2021 02:00 PM
The only suggestion I can offer would be to update both the wifi and bluetooth drivers to their latest versions and see if that helps.
01-07-2021 05:08 PM
My house is 1200 sq ft. I see variations in wifi signal strength depending on what room I'm in. I have purchased materials to install Ethernet in the house. Of late, the network is fine but the Internet keeps dropping and I have to reset the router via Infinity's software. Some problems seem to be bandwidth related owing to public schools going remote.
01-08-2021 04:09 PM
I have updated both drivers and still having the same issue. I find it weird somehow that on my phone the speed of the interne is the way it was and if I checked it on my laptop it is lower and tend to drop it took me even a while to download the drivers. any other solutions you can suggest maybe. thank you for helping btw 🙂
01-08-2021 04:14 PM
You're very welcome.
Unfortunately, I don't have any other suggestions for you to try.
That model wifi card and the related RTL8822BE are renowned for having constant connection and other related issues.
I don't know why HP continues to use those wifi cards in their notebooks.
01-10-2021 12:29 PM
my phone is connected to the same wifi connection as my laptop is and both have different speed result on my phone the speed is more than 150 and on my laptop it only gets to 50mbps unfortunately i cant connect my laptop via a cable since it dont have a lan port
01-14-2021 06:19 PM - edited 01-14-2021 06:26 PM
I just did a speed test at my house in Atlanta.
Via wifi, the download is 30 Mbps. On ethernet, it is over 120 Mbps.
On my tMobile phone, I got 40Mbps via my wifi 5G. I got 4Mbps directly with tMobile's 4Glte
Try connecting to your provider's website and see if they can reset the router from their end. Be careful b/c it may change the network addresses on your wifi.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for? Ask the community