Identifying Internet access

[Dchaney5925]

My new laptop all of a sudden shows its trying to identify Internet access but never does. It shows I'm connected when I pull it up but at the bottom it show identifying Internet access so the Internet is not working.

[The_Fossette]

Hi @Dchaney5925

Welcome to the HP Forums!

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

I reviewed your post and I understand that you are having issues connecting to your wireless network.

I’d love to help!

Follow the below steps to fix this issue.

Before proceeding with these steps, create a Restore Point.

- Open Control Panel, change view to Small Icons, then select "Recovery".
- After creating a Restore Point, open Device Manager.
- Open the "Network Adapter" list, and find the WiFi adapter.
- Right Click the driver, and select "Disable“ and “Re-Enable”
- Check if Wifi connects. If not, continue with the steps below.
- Open CMD as Admin:  Copy the following commands, and press enter after each one.

netsh int tcp set heuristics disabled

netsh int tcp set global autotuninglevel=disabled
netsh int tcp set global rss=enabled

netsh int tcp show global  (Check if All settings have taken effect)

Reboot the system and see if it works.

If the issue persists, follow the steps in the below link.

http://hp.care/2c86VnP

Let me know how it goes and you have a good day ahead.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care!

Cheers!