Install Ho envy photo 6232 scan in Windows vista

[Hellen82]

I downloaded drivers and software utilities for Windows vista (32 bit), bit exe doesn't work. How i can use scan function without that software?

[Mans]

Hi, @Hellen82 

Please check the Windows Image Acquisition (WIA) service to see if it is working properly by doing the following:

1. On the keyboard, press the Windows flag and the R key simultaneously. The Run window opens.
2. Type services.msc and OK. The Services (local) window opens.
3. Double-click on Windows Image Acquisition, then click on the Connection tab.
4. Check Local System Account and Allow the service to interact with the office.
5. Click on the Dependencies tab and check that Remote Procedure Call (RPC) and Kernel Hardware Detection exist in the first window.
6. Click on the General tab, and restart the service by clicking on Stop, then Start.
7. Close the Services window.
8. Try to scan.

If the Kernel hardware detection dependency does not exist, please add it as follows:

1. Simultaneously press the Windows flag and the R key. The Run window opens.
2. Type regedit, then OK. The registry editor opens.
3. Expand HKEY_LOCAL_MACHINE, then SYSTEM, CurrentControlSet, Services and select StiSvc.
4. In the right pane double click on Depend on service.
5. You will find RpcSs, just add ShellHWDetection below then click on Enter and OK.
6. Close the registry editor.
7. Try to scan.

To install the printer, please use the HP ENVY Photo 6200 series Full Drivers and Software. Use HP Scan software to scan with your printer.

If the printer is correctly installed, the HP Scan software is in the following path:

• C:\Program Files (x86)\HP\HP ENVY Photo 6200 series\bin or C:\Program Files\HP\HP ENVY Photo 6200 series\bin
  

In case of need, please do not hesitate to solicit us.

Best regards,

[Hellen82]

I don't find   Windows Image Acquisition.

[Mans]

@Hellen82 

Thanks for your return,

If Windows is in Italian, try searching for Acquisizione di immagini di Windows (WIA), then follow the steps in my previous message.

Cheers,