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‎03-27-2020 05:40 PM

HP Recommended
Product: HP Envy Notebook

Overnight my computer decided it couldn't talk to my wireless HP printer.......

When I try to print it get the following error:

"Call to DriverPackageUninstall returned error 5 for package"

"a caller of DriverPackageinstall must be a member of the Administrators group to install a driver package."

 

I have done quite a bit of research for troubleshooting help.  I've uninstalled and tried to reinstal/load my printer software about 7 times. I've attempted to make myself the administrator, so that I could do this and a variety of other things.  Nothing works!!  My kids are home from school bc of Covid-19 and we need to print school work!  I need help desperately!

 

Anyone have any ideas?  It would be greatly appreciated.  

1 REPLY 1

‎03-29-2020 12:46 PM

HP Recommended

My printer is an HP Envy 7645

 

Thanks for your help!

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