Intel AX200 WiFi regularly disconnecting on envy x360 laptop

[JG2910]

I have posts on the Microsoft and Intel support forums with no resolution so I am now here.

I have an envy x360 15z-ee000 laptop which shipped with the Intel AX200 wireless adapter. 

I never had any issues on Windows 10, but given that Microsoft is ending support of Windows 10 I updated to Windows 11 a few months ago. Now almost every day I randomly drop off of my WiFI network and the only way to resolve it is to go to

Windows -> Network Connections -> Wireless Adapter -> Diagnostics -> Restart Adapter. It then reconnects without issue.

No other devices on the network have issues. It does not appear to be associated with any specific applications or activity. 

I have tried MULTIPLE versions of drivers for the AX200 (yes, I fully delete old drivers when changing them), I have tried modifying MANY settings for the AX200 (roaming aggressiveness, ac/ax preference, channel bandwidths etc etc). I have run many diagnostics tests for both of the forums and come up empty. 

On the HP drivers website they do not appear to even acknowledge drivers for Windows 11:

I'm currently on AX200 driver version 22.120.0.3, which is the last version released on the HP drivers page for this laptop. Bios and other core system drivers are fully up to date. 

Where I left off with the Intel forums was them suggesting I roll back to Windows 10 just to see what happens. This is not a realistic suggestion, I'm not going to roll back to a discontinued unsupported OS which I can't use long term anyway especially without a detailed explanation of what exactly we're trying to learn.

Is anyone else having similar issues?
What exactly am I supposed to do about the apparent lack of Windows 11 drivers for this laptop? Does it even matter?

[JG2910]

anyone?

[Kuroi_Kenshi]

Hi @JG2910,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your Envy x360 15z-ee000 with the Intel AX200 drops Wi-Fi randomly on Windows 11 and only reconnects after restarting the adapter. Let’s go through a few steps to check what could be causing this.

Confirm that Windows 11 is using the Microsoft in-box AX200 driver
Windows 11 often replaces vendor drivers automatically.
Go to Device Manager → Network Adapters → Intel AX200 → Driver.
If the driver provider shows Microsoft, update it to an Intel-provided version manually.

Fully remove all past AX200 drivers before installing a fresh one
In Device Manager, uninstall the AX200 → check “Delete the driver software for this device” → repeat until no AX200 drivers remain.
Reboot, then install Intel’s latest Windows 11 Wi-Fi package (not HP’s). The AX200 is fully supported by Intel on Win11.

Disable the Intel “Advanced Power-Saving” features
Device Manager → AX200 → Power Management tab → uncheck “Allow the computer to turn off this device to save power.”
In Advanced tab: set MIMO Power Save Mode to “No SMPS” and Transmit Power to “Highest.”

Check Windows 11 Modern Standby behavior
Envy x360 models using Modern Standby sometimes shut down the AX200 during idle.
Go to Power Options → Additional Power Settings → choose “High Performance” or create a custom plan to prevent aggressive sleep transitions.

Update the laptop’s AMD chipset drivers
Since the AX200 connects through the AMD platform, outdated chipset and PCIe bus drivers can cause dropout.
Install the latest AMD chipset package directly from AMD.com.

Disable 802.11ax (Wi-Fi 6) as a test
In the AX200 Advanced settings, set 802.11ax Mode = Disabled.
Many intermittent drops on Win11 are linked to Wi-Fi 6 and certain routers.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[JG2910]

Thanks for replying @Kuroi_Kenshi . My responses below

Confirm that Windows 11 is using the Microsoft in-box AX200 driver

I have tried multiple different drivers for AX200 and none have resolved the issue. 

I was originally running driver version 22.120.0.3 directly from the HP website for my specific laptop. 
I then updated to 23.160.0.4 and later 23.170.0 both downloaded directly from Intel as they are more recent driver versions. Neither did anything to improve the connectivity. I have since rolled back to the original version 22.120.0.3 which the HP website shows as the latest drivers available for this laptop. The provider under the driver detail shows as Intel. The latest driver directly available from Intel is 23.170.0. If you recommend changing back to that again I will. 

Fully remove all past AX200 drivers before installing a fresh one

The process you describe of fully deleting the old drivers is exactly the process I have followed each time I have installed new drivers. It has not resolved the issue.

Disable the Intel “Advanced Power-Saving” features

As far as I can see there is no "Power management" tab under the Device Manager -> AX200 view.
I have updated the MIMO setting under advanced options to "No SMPS" as you suggested.
Transmit power has always been set to "Highest"

I have also tried a variety of other settings under advanced settings such as disabling 802.11ax, decreasing roaming aggressiveness, turning off 5GHz preference, disabling throughput booster. None of these settings improved the performance. I will continue testing to see if the new MIMO Power Save Mode setting does anything.

Check Windows 11 Modern Standby behavior

Was already set to High Performance, this is not the issue.

Update the laptop’s AMD chipset drivers

This was always fully up to date using the AMD Adrenalin software platform. Not the issue.

Disable 802.11ax (Wi-Fi 6) as a test

I previously tested this and still had regular dropouts. Not the issue.

So all in all it looks like I can try the MIMO power saving setting. I'm currently in a different location from usual on a different wireless network with a 100% brand new Netgear wireless router, and I am dropping out constantly here while all other devices are unaffected. This likely rules out router specific settings as well.

[Kuroi_Kenshi]

Hi @JG2910,

Welcome to the HP Support Community! 

We're here to help you tackle that malfunction! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,

[JG2910]

The private message appears to just take me to a page where I select from paid support options as the laptop is out of warranty, which is the whole reason I am posting here on the forum. 

Did you read my message reply of additional troubleshooting steps or is this an automated response?
Do you want me to update to the latest Intel driver release or stay on the latest HP website ones?

[JG2910]

After changing the MIMO "No SMPS" setting under the wireless adapters as you suggested, I just had my first network drop. This does not appear to be a solution.

Some specific questions:

1. I asked in my first reply if you would like me to update to the true latest wireless adapter drivers, 23.170.0, directly from Intel. Please let me know if this is your suggestion.

2. I asked in my original post, the official HP drivers site for this specific laptop offers no drivers at all for Windows 11. Am I correct to assume that this is an error, or is HP telling me that the laptop is not recommended to run Windows 11? 

[Garp_senchau]

Hi @JG2910,

Thank you for your response

Thank you for reaching out, and I apologize for the ongoing issues with your network connectivity.

Regarding your questions:

Updating Wireless Adapter Drivers: Yes, I would recommend downloading and installing the latest drivers directly from Intel. The latest driver version, 23.170.0, may offer improvements or fixes that aren't yet available through HP’s support site. You can download it from the Intel Download Center, and it’s always best to use the latest available drivers for optimal performance.

Windows 11 Compatibility: You are correct in noticing that there are no Windows 11 drivers listed on the HP support page for your specific laptop model. This suggests that, as of now, HP does not officially support Windows 11 on your device. While Windows 11 may technically work, HP recommends running your unit on Windows 10 for the best compatibility and stability, as Windows 10 is the officially supported operating system for your laptop model.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[JG2910]

I've updated the Intel drivers to 23.170.0.1 and will continue monitoring.

Suggesting that I continue running this device on Windows 10 is not a realistic solution, as Microsoft themselves no longer recommend or support Windows 10 and it is considered no longer actively patched and supported against security issues. 

[Kuroi_Kenshi]

Hi,

We understand how important it is to have your device functioning properly, and we're here to assist you.​

To ensure your device receives the appropriate care, we recommend visiting an authorized HP service center. Our certified technicians can provide a thorough diagnosis and offer the best solutions to address the issue.​

You can locate the nearest HP service center using our Service Center Locator:​

🔗 HP Service Center Locator

If you need further assistance or have any questions, please don't hesitate to contact us.​

Best Regards,