Intel Dual Band Wireless-AC 8260 not working

Rathsach · ‎03-08-2018

My WLAN worked at home, but not at work, where we use an enterprise solution with certificates and such. In my attempt to get WLAN working at work, I somehow managed to completely destroy WLAN so it doesn't work at all.

Roll back in Win7 not an option due to policy on company pre-load.

In device manager the WLAN card looks ok, no yellow remarks and when looking in details, nothing seems to be wrong.

When i look in "Change adapter settings", then it's currently "stuck" saying "enabling". Icon is grey.

HP Connection manager just says "Wi-Fi Not Ready".

Sometime i can get the adapater to say "enabled", however no networks are found and HP connection Manager will then say that the Wi-Fi is disabled in device manager, however when i look in device manager it's not disabled. Disabling and enabling doesn't do anything.

I have tried to install Wi-Fi drivers from Intel directly, and also HP's newest version and a sligthly older version.

WLAN adapter has also been changed, just to make sure it isn't hardware.

HP support tells me to simply get a reload, and I'm sure it will work, however as a tech i have soooo much niknak on my PC, amd it takes several weeks to get all working again.

Ideas please.

CF4 · ‎03-08-2018

Hi

Comfortable with a Command Line?

If you can try these please...

getmac

ipconfig -all

The results should copy and paste back easily enough.

If it is installed then this should get a result

ping 127.0.0.1

C:\>ping 127.0.0.1

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

Tells me I have a working adapter, you may not have one.

If in doubt please ask.

Rathsach · ‎03-08-2018

Hi CF4

It's a long copy past here 🙂 I know that ping to localhost can tell if a NIC is working, but how do i know which adapter it's actually trying on? I have a bunch:

C:\>getmac

Physical Address    Transport Name
=================== ==========================================================
18-60-24-BA-6A-53   \Device\Tcpip_{38A13F82-7E60-41E4-85A5-9682F3444591}
D4-25-8B-27-33-46   \Device\Tcpip_{7C5AC697-7F2D-43B0-8A13-0B2E48D47E31}
F4-30-B9-53-25-55   Media disconnected
00-05-9A-3C-7A-00   \Device\Tcpip_{4156311A-AA3A-4D20-9B20-9BE862513322}

C:\>ping 127.0.0.1

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\>ipconfig /all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : DKCPH218
   Primary Dns Suffix . . . . . . . : emea.att.com
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : att.com
                                       intl.att.com
                                       emea.att.com
                                       americas.att.com
                                       ap.att.com
                                       vpn.att.com
                                       udg.att.com
                                       itservices.sbc.com
                                       cingular.net
                                       interwise.com

Ethernet adapter Local Area Connection 3:

   Connection-specific DNS Suffix . : vpn.att.com
   Description . . . . . . . . . . . : Cisco AnyConnect Secure Mobility Client Virtual Miniport Adapter for Windows x64
   Physical Address. . . . . . . . . : 00-05-9A-3C-7A-00
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::336a:5932:5843:3add%12(Preferred)
   Link-local IPv6 Address . . . . . : fe80::6326:7a50:c1c8:bfe6%12(Preferred)
   Link-local IPv6 Address . . . . . : fe80::7693:da9a:a933:a64d%12(Preferred)
   Link-local IPv6 Address . . . . . : fe80::90cb:cb5c:448c:2ca5%12(Preferred)
   Link-local IPv6 Address . . . . . : fe80::a56b:3519:8e7:9693%12(Preferred)
   Link-local IPv6 Address . . . . . : fe80::a69e:ba23:88f4:3635%12(Preferred)
   Link-local IPv6 Address . . . . . : fe80::d9a3:91c7:5b35:59f9%12(Preferred)
   IPv4 Address. . . . . . . . . . . : 135.76.157.247(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.252.0
   Default Gateway . . . . . . . . . : ::
                                       135.76.156.1
   DNS Servers . . . . . . . . . . . : 155.179.59.251
                                       132.201.90.251
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix . :
   Description . . . . . . . . . . . : Broadcom NetXtreme Gigabit Ethernet
   Physical Address. . . . . . . . . : F4-30-B9-53-25-55
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix . :
   Description . . . . . . . . . . . : Intel(R) Ethernet Connection (2) I219-LM
   Physical Address. . . . . . . . . : 18-60-24-BA-6A-53
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::dc3d:4130:f493:177%17(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.100.29(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : 8. marts 2018 08:22:16
   Lease Expires . . . . . . . . . . : 9. marts 2018 08:22:16
   Default Gateway . . . . . . . . . : 192.168.100.1
   DHCP Server . . . . . . . . . . . : 192.168.100.1

   DHCPv6 IAID . . . . . . . . . . . : 186146852
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-21-37-0F-98-18-60-24-BA-6A-53
   DNS Servers . . . . . . . . . . . : 192.168.100.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{38A13F82-7E60-41E4-85A5-9682F3444591}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter 6TO4 Adapter:

   Connection-specific DNS Suffix . : vpn.att.com
   Description . . . . . . . . . . . : Microsoft 6to4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2002:874c:9df7::874c:9df7(Preferred)
   Default Gateway . . . . . . . . . :
   DNS Servers . . . . . . . . . . . : 155.179.59.251
                                       132.201.90.251
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{62E0DD80-4F73-4678-91DF-1CBA532BFE47}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.vpn.att.com:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix . : vpn.att.com
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Most if it is VPN related, makes things a wee bit messy inhere, sorry for that.

CF4 · ‎03-08-2018

Hi

A long list indeed.

What we know is that the Ethernet port is disconnected, but otherwise fine.

The Intel WiFi has a high value IP address, normally the gateway would be 192.168.0.xxx or 192.168.1.xxx, BUT 192.168.100.xxx is not necessarily wrong.

But it is in and working. Where mine differs is in the DNS area...

Wireless LAN adapter WiFi:

   Connection-specific DNS Suffix . :
   Description . . . . . . . . . . . : Realtek RTL8723BE 802.11 bgn Wi-Fi Adapter
   Physical Address. . . . . . . . . : 48-48-48-48-48-27
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . :
   IPv4 Address. . . . . . . . . . . : 192.168.0.11(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : 08 March 2018 08:18:43
   Lease Expires . . . . . . . . . . : 09 March 2018 09:31:40
   Default Gateway . . . . . . . . . : 192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DHCPv6 IAID . . . . . . . . . . . :
   DHCPv6 Client DUID. . . . . . . . :
   DNS Servers . . . . . . . . . . . : 8.8.8.8
                                       8.8.4.4
   NetBIOS over Tcpip. . . . . . . . : Enabled

In that it goes off to Google to get the lookups, you have quite a lot of DNS values.

For VPN, point to point, you dont need to lookup web addresses, so that is the area I would check/tidy first.

This may be a waste of time...

netsh wlan show profiles

netsh wlan show profile name=Moto FREE WIFI key=clear

C:\>netsh wlan show profiles

Profiles on interface WiFi:

Group policy profiles (read only)
---------------------------------
<None>

User profiles
-------------
All User Profile : Moto FREE WIFI

Rathsach · ‎03-08-2018

The WLAN adapter doesn't have an IP, that's the Intel wired adapter 😉

"Intel(R) Ethernet Connection (2) I219-LM"

The WLAN NIC is not even listed on ipconfig /all output, which is strange, and probably a symptom/side-effect of the problem.

netsh wlan show profiles just shows this:

Profiles on interface Wireless Network Connection:

Group policy profiles (read only)
---------------------------------
ATTCORP

User profiles
-------------
<None>

So the other cmd you gave gives just an error in the parameters.

FYI 🙂 I am a network tech, working for AT&T, so all the ip stuff can be skipped. Just need that **bleep** wlan adapter to wake up 🙂

CF4 · ‎03-08-2018

Hi

OK, so I have egg on my face.

Well let me make an omelette...

The bit below is a batch file, and just maybe one of the resets will clear/flush out the problem.

Most you have already tried.

@ECHO  THIS MAY HELP TO REPAIR / RECTIFY,
@ECHO  VERY, SIMPLE NETWORK DIFFICULTIES.
@ECHO  BOTH ETHERNET & WIRELESS PROBLEMS.
@ECHO  THE RESULTS WILL VARY ACCORDING TO 
@ECHO  YOUR CONFIGURATION AND USER LEVEL.
@ECHO  A RE-BOOT MUST BE DONE AFTER DOING
@ECHO  SOME OF THE CHECKS OPTIONED BELOW.
@ECHO....................................
:MENU
@ECHO  TYPE IN YOUR PREFERRED MENU CHOICE
@ECHO....................................
@ECHO.
@ECHO  A - PING_LO Ping test to 127.0.0.1
@ECHO  B - PING_TO Pinging out to 8.8.8.8
@ECHO  C - GET_IFS Display each Interface
@ECHO  D - DNSFLSH Flush out DNS Register
@ECHO  E - DNS_REG Register new DNS value
@ECHO  F - IPvFOUR Reset to remove errors
@ECHO  G - IP_RNEW Force/Renew IP address
@ECHO  H - IPv_SIX Reset to remove errors
@ECHO  I - NB_STAT NETBIOS -Renew -Repair
@ECHO  J - DIS_HEU Disable TCP Heuristics
@ECHO  K - SH_ETH0 Display ETH0 interface
@ECHO  L - DR_WLAN Drivers WLAN interface
@ECHO  M - SH_WLAN Display WLAN interface
@ECHO  N - NS_LKUP Shows your Name Server
@ECHO  O - GET_MAC Obtain MAC address(es)
@ECHO  P - GTMAC-A Create address(es)-TXT
@ECHO  Q - IP_CONF Display Network Config
@ECHO  R - IPCNF-A All Network Config-TXT
@ECHO  S - SYS_SUM System Summary Display
@ECHO  T - INFO_32 Shows MSINFO32 Screens
@ECHO  U - NETSTAT All Network Statistics
@ECHO  V - NSTAT-A Show Network Stats-TXT
@ECHO  W - WINSOCK Reset to remove errors
@ECHO  X - PROFILE Displays SSID listings
@ECHO  Y - WIFIKEY Displays as clear text
@ECHO  Z - FINISHD Close this Command Box
@ECHO ...................................
@ECHO OFF
COLOR B1
SET /P M= Press A-Z, and then ENTER:

IF /I %M%==A GOTO PING_LO
IF /I %M%==B GOTO PING_TO
IF /I %M%==C GOTO GET_IFS
IF /I %M%==D GOTO DNSFLSH
IF /I %M%==E GOTO DNS_REG
IF /I %M%==F GOTO IPvFOUR
IF /I %M%==G GOTO IP_RNEW
IF /I %M%==H GOTO IPv_SIX
IF /I %M%==I GOTO NB_STAT
IF /I %M%==J GOTO DIS_HEU
IF /I %M%==K GOTO SH_ETH0
IF /I %M%==L GOTO DR_WLAN
IF /I %M%==M GOTO SH_WLAN
IF /I %M%==N GOTO NS_LKUP
IF /I %M%==O GOTO GET_MAC
IF /I %M%==P GOTO GTMAC-A
IF /I %M%==Q GOTO IP_CONF
IF /I %M%==R GOTO IPCNF-A
IF /I %M%==S GOTO SYS_SUM
IF /I %M%==T GOTO INFO_32
IF /I %M%==U GOTO NETSTAT
IF /I %M%==V GOTO NSTAT-A
IF /I %M%==W GOTO WINSOCK
IF /I %M%==X GOTO PROFILE
IF /I %M%==Y GOTO WIFIKEY
IF /I %M%==Z GOTO FINISHD

:PING_LO
ping LOOPBACK
echo.
GOTO MENU

:PING_TO
ping 13.107.4.52
echo.
GOTO MENU

:GET_IFS
netsh interface ip show interface
echo.
GOTO MENU

:DNSFLSH
ipconfig /flushdns
echo.
GOTO MENU

:DNS_REG
ipconfig /registerdns
echo.
GOTO MENU

:IPvFOUR
netsh int ipv4 reset reset.log
echo.
GOTO MENU

:IP_RNEW
ipconfig /release
ipconfig /renew
echo.
GOTO MENU

:IPv_SIX
netsh int ipv6 reset reset.log
echo.
GOTO MENU

:NB_STAT
nbtstat -RR
echo.
GOTO MENU

:DIS_HEU
netsh int tcp set heuristics disabled
echo. 
GOTO MENU

:SH_ETH0
netsh lan show interfaces | more /c
echo.
GOTO MENU

:DR_WLAN
netsh wlan show drivers | more /c
echo.
GOTO MENU

:SH_WLAN
netsh wlan show interfaces | more /c
echo.
GOTO MENU

:NS_LKUP
nslookup /ns
echo.
GOTO MENU

:GET_MAC
getmac | more /c
echo.
GOTO MENU

:GTMAC-A
getmac >> c:\GM.txt
Notepad c:\GM.txt
echo. 
GOTO MENU

:IP_CONF
ipconfig -all
echo.
GOTO MENU

:IPCNF-A
ipconfig -all >> C:\IP.txt 
Notepad C:\IP.txt
echo. 
GOTO MENU

:SYS_SUM
systeminfo
echo.
GOTO MENU

:INFO_32
msinfo32
echo.
GOTO MENU

:NETSTAT
netstat -e -r -s | more /c
echo.
GOTO MENU

:NSTAT-A
netstat -e -r -s >> NetStat.txt
Notepad NetStat.txt
echo.
GOTO MENU

:WINSOCK 
netsh winsock reset catalog
echo.
GOTO MENU

:PROFILE
netsh wlan show profiles
echo. 
@ECHO PLEASE NOTE any NETWORK-SSID name(s)
@ECHO that you want the PASSPHRASE(S) for.
echo.
GOTO MENU

:WIFIKEY
set /p wkey=Please type in the SSID 
Please type in the SSID 
netsh wlan show profile name=%wkey% key=clear
echo.
GOTO MENU

:FINISHD
EXIT

It looks something like the piccy below ('cept it's now 26 not 16 commands)...

Rathsach · ‎03-08-2018

Nice batch file...

Strange though:

Option M:

There is 1 interface on the system:

    Name                   :
    Description            : Intel(R) Dual Band Wireless-AC 8260
    GUID                   : 7c5ac697-7f2d-43b0-8a13-0b2e48d47e31
    Physical address       : 00:00:00:00:00:00
    State                  : not ready

Then Option L:

Interface name:

Driver information for this interface is not available.

So it sees the adapter, says it's not ready, and no driver ?!?

***** EDIT *****

The interface listed above has "Physical address : 00:00:00:00:00:00" and "State: not ready"

I just checked with a laptop also using wired connection. On that, there is a correct mac address and state says "disconnected". So i think the problem is more, how can you say it, visible now.

Rathsach · ‎03-08-2018

Things getting stranger here....

I just tried reinstalling driver.

Then i ended up getting the grey icon in the "change adapter settings" window, where it just says "enabling" and never get's enabled.

If i then delete the wlan adapter from device manager (not the drivers), and do a "Scan for hardware changes", then it finds the adapter again, and this time it enables it and it turns green....

BUT

When grey in "change adapter settings":

    Name                   : Wireless Network Connection
    Description            : Intel(R) Dual Band Wireless-AC 8260
    GUID                   : 60f978d3-b2e5-4c8b-8016-9a308919f249
    Physical address       : d4:25:8b:27:33:46
    State                  : not ready

Notice the MAC is present.

Then i delete and scan to get it enabled and green, and this happens:

    Name                   :
    Description            : Intel(R) Dual Band Wireless-AC 8260
    GUID                   : 60f978d3-b2e5-4c8b-8016-9a308919f249
    Physical address       : 00:00:00:00:00:00
    State                  : not ready

No valid MAC there. In both cases it says "State : not ready".

I'm sooo frustrated.

CF4 · ‎03-08-2018

Hi

Normally you get 3 MAC addresses, Ethernet, WiFi and Bluetooth.

You have 4, and one is (not) Bluetooth?

This is what we know

Search results for "18-60-24-BA-6A-53" MACVendor 186024 Hewlett Packard/Intel
Search results for "D4-25-8B-27-33-46" MACVendor D4258B Intel Corporate
Search results for "F4-30-B9-53-25-55" MACVendor F430B9 Hewlett Packard/BroadCom
Search results for "00-05-9A-3C-7A-00" MACVendor 00059A Cisco Systems

Drivers you have already done...

https://downloadcenter.intel.com/download/27491/Intel-Wireless-Bluetooth-for-Windows-7-?product=8606...

https://downloadcenter.intel.com/download/27311/Intel-PROSet-Wireless-Software-and-Drivers-for-Windo...

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