• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎06-20-2023 02:09 PM - edited ‎06-21-2023 01:27 AM

HP Recommended
Product: OMEN 17.3 inch Gaming Laptop PC 17-ck0000 (2Y4A6AV)

I have a HP OMEN 17-ck0501na running Windows 11.

The Network adaptor is Intel WiFi 6E AX210 160 Mhz according to device manager

 

This laptop does not recognise the 6 GHz band of my router. My android phone connects to the 6GHz band on the router perfectly.

 

Is there a fix to get the AX210 to work @ 6GHZ on windows 11?

 

I installed and re installed the AX210 drivers many times and even tried to use older driver versions but without success. I have sourced the drivers from the intel website, windows update and in the HP driver update tool on the laptop .

Thanks in advance

 

 

PS the laptop will connect to my pixel 7 phone wifi hot spot on 6E

Category:
1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.