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‎09-18-2020 03:39 PM

HP Recommended
Product: HP Notebook model # 14-dq0011dx
Operating System: Microsoft Windows 10 (32-bit)

I have been having internet connection issues. After many failed attempts of tech support with my ISP they stated that my laptop and1 of my sons laptop can not handle 5G. My router is a 2g/5g and it chooses and these 2 laptops won't connect to 5G. However my other sons will. Is this BS? I have 400mb internet. 

3 REPLIES 3

‎09-18-2020 04:06 PM

HP Recommended

@TiffanyN0323 

 

The specs of your machine is

 

           https://support.hp.com/au-en/document/c06406388

 

It only has 802.11b/g/n (1x1) Wi-Fi® and Bluetooth® 4.2 combo (one antenna) adapter which supports 2.4GHz networks only. You should be able to replace it using the following adapter

 

              Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 part #  L17365-005

 

ot          https://downloadcenter.intel.com/product/75439/Intel-Dual-Band-Wireless-AC-7260

 

Regards.

BH
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‎09-18-2020 05:14 PM

HP Recommended

Where do I buy that? I have another laptop with with same issue it is a HP Probook 6470b Notebook Windows 10 64-bit.  What adapter do I need to buy for that one?

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‎09-18-2020 05:27 PM

HP Recommended

@TiffanyN0323 

 

You can buy from Amazon, Newegg, Best Buy .... or good computer shops

 

Regards.

BH
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