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HP Recommended
Envy x360 Convertible
Microsoft Windows 10 (64-bit)

I Purchased my laptop in September of 2018, and after a couple of weeks, I started experiencing issues where the internet connection drops unexpectedly. I've contacted HP support they said everything is working fine I've also reached HP SmartFriend, and they didn't find the issue. I'm aware it's not my internet connection because when the problem occurs my other devices continue to work just fine and the internet connection also drops when connected to my college wifi or the Starbucks wifi. The power management setting on the Dual Band Wireless-AC is off the technician worked on that. At first, I notice when using Google Chrome web browser the connection would drop and now I'm experiencing with Microsoft Edge. I've also tried FireFox, and the connection drops. The troubleshoot resets the Wi-Fi adapter and the problem it detects state, "the default gateway is not available" and "problem with the wireless adapter or access point." Also, Google Chrome web browser states, "DNS_PROBE_FINISHED_NO_INTERNET, and the Microsoft Edge web browser error details state, "The DNS name does not exist" with the error code "INET_E_RESOURCE_NOT_FOUND." 

2 REPLIES 2
HP Recommended

@MAndrade


Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

 

I have gone through your post and I understand your concerns and frustration

 

I have sent you a private message

 

Please check your private message icon on the upper right corner of your HP Forums profile.

 

Next to your profile Name, you should see a little blue envelope

 

Thank you
 

KrazyToad
I Am An HP Employee

HP Recommended

Hello

 

You have two diferent errors:

1 -  DNS_PROBE_FINISHED_NO_INTERNET

A) Flush DNShow-to-flush-dns-windows

B) Change DNS into Google'sFix-DNS_PROBE_FINISHED_NXDOMAIN_easiest-way

C) Help on youtube 

D) Tech support article

 

2) Error INET_E_RESOURCE_NOT_FOUND

A) Netsh resetwinsock-reset-via-powershell-commands

 

 

B) Modify User Account SettingsUser-Account-Control-Settings-example

 

 

C)  TCP Fast Open option

Disable-TCP-Fast-Open-option-in-Microsoft-Edge

D) Help on youtube 

E) Tech support article

 

This fix works 100% hope it will help you.

 

 

 

 

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.