Internet Issue (in and out)

[ezra23]

I just bought my laptop (HP Laptop 14) last february 2025, lately i had encountered some trouble issues on the network. At first, I thought it was the internet itself but when I use another device, didn't encounter the same issue. My internet goes and off. What do you think is the problem? Thank you

[Garp_senchau]

@ezra23, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Update Wi-Fi Driver:

Go to Device Manager > Network Adapters, right-click your Wi-Fi adapter, and select Update Driver

Forget and Reconnect:

Go to Settings > Network & Internet > Wi-Fi, select your network, and click Forget. Then reconnect with your password.

Run Network Troubleshooter:

Go to Settings > System > Troubleshoot > Other troubleshooters and run the Network Adapter troubleshooter.

Check Windows Updates:

Go to Settings > Windows Update and click Check for updates.

Power Settings:

Go to Settings > System > Power & Battery > Additional power settings. Set Wireless Adapter Settings to Maximum Performance.

Reset TCP/IP Stack:

Open Command Prompt (Admin) and run: netsh int ip reset 

Then restart your laptop.

Also, you may refer to this guide for further troubleshooting steps: HP PCs - Troubleshooting Wireless Network and Internet (Windows 10) | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,