• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP 14 inch Laptop PC 14-ep0000 (730R9AV)
Microsoft Windows 11

I just bought my laptop (HP Laptop 14) last february 2025, lately i had encountered some trouble issues on the network. At first, I thought it was the internet itself but when I use another device, didn't encounter the same issue. My internet goes and off. What do you think is the problem? Thank you

1 REPLY 1
HP Recommended

@ezra23, Welcome to HP Support Community,

 

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

 

Update Wi-Fi Driver:

Go to Device Manager > Network Adapters, right-click your Wi-Fi adapter, and select Update Driver

Forget and Reconnect:

Go to Settings > Network & Internet > Wi-Fi, select your network, and click Forget. Then reconnect with your password.

 

Run Network Troubleshooter:

Go to Settings > System > Troubleshoot > Other troubleshooters and run the Network Adapter troubleshooter.

 

Check Windows Updates:

Go to Settings > Windows Update and click Check for updates.

 

Power Settings:

Go to Settings > System > Power & Battery > Additional power settings. Set Wireless Adapter Settings to Maximum Performance.

 

Reset TCP/IP Stack:

Open Command Prompt (Admin) and run: netsh int ip reset 

Then restart your laptop.

 

Also, you may refer to this guide for further troubleshooting steps: HP PCs - Troubleshooting Wireless Network and Internet (Windows 10) | HP® Support

 

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

 

Take care and have a good day. 

 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

Garp_Senchau
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.