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- HP Community
- Notebooks
- Notebook Wireless and Networking
- Re: Internet connection drops frequently
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08-14-2016 08:57 AM
Hello everyone!
It's been 4 months since I'm suffering from this issue.
My internet connection drops every 15 minutes and takes about 2-3 minutes to reconnect.
In the meantime the wifi connection is still working and strong (5 bars).
I've tried all methods to solve this issue, dns flush, dos, ip address, driver update... I even connect my laptop to a usb wireless dongle to figure out if it is a hardware issue, but same result. I tried to connect to another wifi network but also the problem remains.
Strangely when I connect my computer to my phone internet data via wifi it works perfectly.
My phone, iPad are connected to my home's wifi without any problem.
Any idea? Many thanks in advance for your help.
Solved! Go to Solution.
Accepted Solutions
08-14-2016 12:14 PM
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08-14-2016 09:08 AM
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08-14-2016 09:19 AM
Thanks for your help.
The router is on the mentioned channel and encryption is WPA2.
As I mentioned in my previous message my laptop faces this issue with other wifi netwworks even if it's connected in other
city, beside other devices works perfectly with this wifi network.
Thanks.
08-14-2016 09:47 AM
Which internet security program are you running?
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08-14-2016 09:59 AM
https://malwaretips.com/blogs/windows-8-safe-mode-with-networking/
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08-14-2016 10:46 AM
Well,
I pinged this site when the error accured and the result was: The ping request could not find the host for google.co.uk
Often the error message on the browser is:
This site can’t be reached
www.google.ca’s server DNS address could not be found.
Try:
- Checking the connection
- Checking the proxy, firewall and DNS configuration
ERR_NAME_NOT_RESOLVED
Paradoxically I switched as you asked to safe mode and it works fine and fast!!!
08-14-2016 10:49 AM
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