cancel
Showing results for 
Search instead for 
Did you mean: 
Jacjac8
New member
1 0 0 0
Message 1 of 2
143
Flag Post

Internet connection issues

HP Recommended
Pavilion 15-cc5xx
Microsoft Windows 10 (64-bit)

 Instead of having the wireless icon in the lower right corner I have a picture of a globe. When I try to connect to the internet and I click connect automatically it says connecting and it says no, internet. When I troubleshoot it says my pc isn’t setup to Connect automatically to my network. I just did a windows 10 update Thursday evening.

1 REPLY 1
asmita6658
HP Support Agent
HP Support Agent
14,452 14,454 1,436 1,733
Message 2 of 2
Flag Post
HP Recommended

Hi @Jacjac8

 

Welcome to the HP Support Community. I'd be happy to assist you with the connectivity issue. 

 

Please try these steps -

 

Step 1 Network Troubleshooter -

1) In the search box, type and open "Troubleshooter".

2) Click on "Network and Internet".

3) Click on "Internet Connections".

 

Step 2 Run Network commands -

1) In the search box on the taskbar, type Command prompt, press and hold (or right-click) Command prompt, and then select Run as administrator > Yes.

2) At the command prompt, run the following commands in the listed order, and then check to see if that fixes your connection problem:

Type netsh winsock reset and press Enter.

Type netsh int ip reset and press Enter.

Type ipconfig /release and press Enter.

Type ipconfig /renew and press Enter.

Type ipconfig /flushdns and press Enter.

 

Step 3 Re-install the Network Adapter -

1) In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.

2) In Device Manager, select Network adapters > the network adapter name.

3) Right-click on the network adapter, and then select Uninstall device > Delete the driver software for this device check box > Uninstall.

4) Restart the computer.

 

You may also try these steps - Wireless Network and Internet Troubleshooting 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation