Internet disconnects itself and pc freezes

[DSBKee]

Hello, Hope your having a good day

For about 5 months now i will be using my pc (Skype Calls, Spotify, Gaming ect..) and my pc will freeze up, this will last about 5 seconds. After this the wifi symbol in the right hand side of the screen will have a yellow warning triangle next to it. This will force me to eithier reset the wifi adapter manually, or wait for the pc to do it itself.

I have tried many solutions to this problem: 

Updating wifi adapter drivers

Setting wifi adapter to not let windows put it to sleep

Adjusting power preformance of wifi adpater

Updating BIOS

The only thing i have tried that has worked is bringing the PC downstairs and connecting it to the router through ethernet, the only problem is my office is upstairs so i cant be bring it down 24/7

Thank you in advance for any help.

[A4Apollo]

Hi! @DSBKee, Welcome to HP forums.

I understand you have wireless connection issues with your PC.

Don't worry I'm here to help you out.

Did you make any software or hardware changes on your PC?

Are the wireless drivers listed in device manager?

Please share the product number of your PC to assist you better.

As you mentioned the wireless keeps getting disconnecting and the PC keeps freezing.

If you are connecting your PC using a wireless connection try updating the BIOS, chipset and wireless drivers on your PC and check if it helps.

Update other drivers on your PC using HP support assistant.

Note: Before uninstallation of the wireless drivers make sure your PC is connected via ethernet cable.

Refer this article to know more information about using HP support assistant.

Try the steps recommended below to solve the wireless issue with your PC.

Add the connection manually

1. Open Network and Sharing Center.
2. Click Set up a new connection or network.
3. Choose Manually connect to a wireless network and click Next.
4. Enter the requested information such as network name, security key and security type.
5. Click Next to finish the process.

Change channel width for your network adapter

“Windows 10 can’t connect to this network” message sometimes appears if the channel width of your wireless adapter isn’t set properly. To change the channel width, do the following:

Press Windows Key + S and enter type network. Chose Network and Sharing Center from the list of results.
When Network and Sharing Center opens, click the Change adapter settings.
Locate your wireless adapter and right click it. Choose Properties from the menu.
When Properties window opens, navigate to the Advanced tab.
Select the 802.11 channel width and change the value. Some users have reported that changing the value to 20 MHz has fixed the issue for them, but you might have to use a different value.
Click OK to save the changes.

Disable IPv6 on your computer and router

To solve “Windows 10 can’t connect to this network” error, sometimes you have to disable IPv6 network protocol. To do this in Windows 10, follow these steps:

Open Network and Sharing Center.
Find the Connections section and click your current connection.
Connection status window will open. Click the Properties button.
Find Internet Protocol Version 6 (TCP /IPv6) and uncheck it.
Click OK button to save the changes.
Restart your computer in order to apply the changes.

Click the Start Button.
Type “Device Manager” and press Enter.
Click Continue if prompted.
Click the [+] next to Network adapters.
Right Click on “Realtek RTL8191SE Wireless LAN 802.11n PCI-E NIC” or similar Wireless card.
Click Properties.
Click on the Advanced Tab.
Click on 802.11d.
On the right-hand side change the drop down to Enabled.
The  following steps are optional but may help:
Select TX power level.
On the right-hand side change the drop down to 100%.
Select Wireless mode.
On the right-hand side change the drop-down menu to “IEEE 802.11b/g”.
Click OK.

Manually change network settings

Manually changing the network settings can resolve wireless connection issues. Create a restore point in Windows, and then manually change the network settings.
Using the search box on the taskbar, search for and open Create a restore point.
The System Properties window displays.
Click Create.
Type a name for the restore point, and then click Create.
Windows creates the restore point.
Using the search box on the taskbar, search for Command Prompt. In the results list, right-click Command Prompt, and then click Run as administrator.
If a User Account Control screen displays asking if you want to allow the app to make changes to your computer, click Yes.

Type the following commands one at a time, pressing Enter after each one.

ipconfig/flushdns
nbtstat -R
nbtstat -RR
netsh int ip reset c:\resetlog.txt
netsh winsock reset
netsh int tcp set heuristics disabled
netsh int tcp set global autotuninglevel=disabled
netsh int tcp set global rss=enabled
To open the TCP Global Settings, type netsh int tcp show global in Command Prompt and then press Enter.
Make sure all settings are disabled except Receive-Side Scaling State.
Close Command Prompt, reboot the system and then try to connect to the Internet.

Forget the wireless connection

If you’re having “Windows 10 can’t connect to this network” error, you might want to “forget” your wireless connection in order to fix this problem. To forget wireless network on Windows 10, do the following:

Open Settings App and go to Network & Internet.
Go to Wi-Fi section and click Manage Wi-Fi settings.
Scroll down to the Manage known networks, select your Wireless network and click Forget.
After you’ve done that, connect to the same wireless network again.

Refer this article to further troubleshoot wireless issues with your laptop.

If the issue still persists after trying out the steps try running a system diagnostics on your PC and check if the hardware components on your PC are functioning correctly.

Refer this article to know more information about running system diagnostics on your PC.

If the solution provided worked for you, please mark accepted solution for this post.

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