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‎11-19-2025 08:19 AM - edited ‎11-19-2025 03:25 PM

HP Recommended
Product: HP 17.3 inch Laptop PC 17-c0000 IDS Base Model
Operating System: Microsoft Windows 11

Laptop wired and wireless issue - After initially opening web browser, the connection seems to pause on and off for the first 5 minutes or so, after that there are no issues. I get the warning alert pop down that web page is slow to download, asking if I want to wait to continue to the downloading page. This only happens on the laptop, not on any other devices. I have a Intel(R) Wi-Fi 6  AX201 160MHz network adapter. 

I did a diagnostic check and the drivers are up to date. Is there something else I can check?

Any suggestions would be welcome. 

Also, doing the diagnostic testing, no issues were found.

 

And I have used the laptop at another home with a different internet provider and had the same issue.

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1 REPLY 1

‎11-21-2025 07:35 AM

HP Recommended

Since it happens with both wired and wifi I think I would try resetting the Winsock catalog and then the TCP/IP stack. Open a cmd prompt and run it as administrator. Then:

> netsh winsock reset

> netsh init ip reset

then restart the laptop

 

 

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