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HP Recommended
HP 17.3 inch Laptop PC 17-c0000 IDS Base Model
Microsoft Windows 11

Laptop wired and wireless issue - After initially opening web browser, the connection seems to pause on and off for the first 5 minutes or so, after that there are no issues. I get the warning alert pop down that web page is slow to download, asking if I want to wait to continue to the downloading page. This only happens on the laptop, not on any other devices. I have a Intel(R) Wi-Fi 6  AX201 160MHz network adapter. 

I did a diagnostic check and the drivers are up to date. Is there something else I can check?

Any suggestions would be welcome. 

Also, doing the diagnostic testing, no issues were found.

 

And I have used the laptop at another home with a different internet provider and had the same issue.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

It could be an issue with a process/program running that is consuming bandwidth for the period of time until it completes. Identifying it is the problem. You might try opening the Task Manager and using the Performance tab and look at the network activity graph (wifi for example) before browsing and then start to visit a web site and see how it changes. 

 

If it gets maxed out then you could try using the Resource Monitor to try to identify what is bogging down the network. There is a pretty good video of using the Resource Monitor at:

https://www.youtube.com/watch?v=63fQynWbMss

 

View solution in original post

4 REPLIES 4
HP Recommended

Since it happens with both wired and wifi I think I would try resetting the Winsock catalog and then the TCP/IP stack. Open a cmd prompt and run it as administrator. Then:

> netsh winsock reset

> netsh init ip reset

then restart the laptop

 

 

HP Recommended

Paul0311, Thank you very much for responding with a suggestion. Yesterday, I did the resets of the Winsock and the TCP/IP. And yesterday and today the same issue is occurring on both wired and wireless internet.

 

Again, I do appreciate the help.

HP Recommended

It could be an issue with a process/program running that is consuming bandwidth for the period of time until it completes. Identifying it is the problem. You might try opening the Task Manager and using the Performance tab and look at the network activity graph (wifi for example) before browsing and then start to visit a web site and see how it changes. 

 

If it gets maxed out then you could try using the Resource Monitor to try to identify what is bogging down the network. There is a pretty good video of using the Resource Monitor at:

https://www.youtube.com/watch?v=63fQynWbMss

 

HP Recommended

Thank you Paul0311 for your suggestions and directions on how to check to see what is consuming bandwidth. By checking the task manager and using the resource monitor I was able to identify a program that was running at startup, that really did not need to do so. So far everything seems to be running well.

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