Internet keeps disconnecting every few minutes.

[BrendanK7]

Every once in a while the internet just disconnects/freezes, and reconnects after a few seconds. I've tried a network reset, changing adapter settings, updating drivers,  but nothing seems to work. Please help.

[Nal_NR]

Hi @BrendanK7,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with the connectivity.

I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

Let's try a few more steps and see if that helps. 

Use wireless troubleshooting tools

• Use automatic tools to test and fix a variety of wireless conditions. If one tool does not resolve the issue, use another one.

Run HPSA network diagnostics

• Use Network Check in HP Support Assistant to perform network diagnostics for your computer.
• In Windows, search for and open HP Support Assistant, or click the app icon in the taskbar.
• If the app is not installed on your computer, download the latest version from the HP Support Assistant website.
• Select your computer, and then select HP Network Check under Troubleshooting and Fixes.
• If a window displays prompting you for an administrator password or confirmation, type the requested credentials.

• Click Next, and then wait for the tool to complete.
• If the diagnostic test finds one or more issues, continue with these steps.
• Under Possible Root Causes, click the listed possible cause, select a recommended action, and then follow the instructions.

• After completing the recommended actions, click Re-check.
• Repeat these steps until the network connectivity issue is resolved or all possible root causes and repairs have been completed.

Click here for the remaining steps. 

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Jos1_]

Hi BrendanK7, install this driver.

https://ftp.hp.com/pub/softpaq/sp146501-147000/sp146686.exe

Greetings.