Internet slow to connect on resuming from sleep

[sn66nt]

Resumes from sleep instantly, wi-fi shows connected but no internet.  Internet available after 3-5 minutes.

HP Chrome Network check simply confirms no internet.

Restart immediatly has internet.

Has been doing this for about 3 weeks.

Fall Creators update installed.

Any ideas?

[DavidSMP]

Hi @sn66nt,

Good Day. Thank you for taking an interest in the HP community. I understand that the computer has Wi-Fi connectivity issues after resuming from sleep. I will be really glad to assist you here. 🙂

Fabulous description and superb diagnosis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you better, I would require more information regarding this:

• Did this happen after a windows or software update?
• Did you check with a hardwired Ethernet cable to see if it resumes from sleep and works correctly by going online?

For a start please try these steps:

• First, check if the computer connects using a hardwired Ethernet cable on a wired connection

If it does please perform these steps:

• Right-Click on start button> click device manager> expand Network adapters>then select the network drivers that are listed and right-click on it and uninstall the drivers.
• Check the box that says delete the software for this device.
• Then restart the computer and update the bios chipset and wireless network drivers from this link: http://hp.care/2syreDe and follow the on-screen instructions through the hardwired ethernet cable connection.
• Also, update the graphics drivers after uninstalling them.
• Please select the country and type the product# of the computer. Then follow the on-screen instructions to update the network drivers.
• Now check if the issue gets resolved.
   
• If it does not then please perform all these prescribed steps:
• A second option is to try these steps:
  Power cycle the network:
  1. Shut down your notebook.
  2. Unplug the power to your router.
  3. Unplug the power to your modem.
  4. Wait at least 45 seconds.
  5. Plug in the modem, and wait for it to come back online.
  6. Plug in the router, and wait for it to come back online.
  7. Turn on your notebook, and test your connection.
  
  Disable the Power Off option for the adapter:
  1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)
  2. Expand the Network adapters.
  3. Right click on the Ethernet/Wireless Adapter and click Properties.
  4. Click the Power Management tab.
  5. Remove the check mark beside Allow the computer to turn off this device to save power.
  6. Click OK.
  7. Test.
  
  Reset the TCP/IP settings on your PC:
  1. Go to your start screen/menu and type CMD.
  2. Right click on the command prompt icon and chose Run as administrator.
  3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.
  4. Restart your PC and test.
  
  It may also help to reset the winsock catalogue:
  1. Go to your start screen/menu and type CMD.
  2. Right click on the command prompt icon and chose Run as administrator.
  3. In the window that opens type "netsh winsock reset" without quotes, and press enter.
  4. Restart your PC and test.
   

Please perform all these steps patiently as it is critical to resolving the issue. Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat.

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

[sn66nt]

David, thank you for your reply.

Yes, I think the problems were triggered by an update - but some weeks ago. Although then the wi-fi failed to connect after resume. At the time I checked the driver for the Intel Dual Band 3168 and found it to be different from the one shown on the driver page for my laptop - so I downloaded and installed the HP recommended driver, things improved.

However a few days ago I experienced this new fault: Wi-fi connects, but has no internet. After I raised my problem on this forum I rolled back the driver from 19.15.4.2 to 19.50.1.6. The situation improved in that short sleeps resume with full internet almost immediately.  However, following an overnight " sleep" this morning I again had Wi-fi connected but no internet. Incidentially, my Power settings are to only hibernate after 12 hours (even on battery) so I don't think the Laptop had entered Hibernation.

I explored the Intel driver centre and see that a new driver has been issued : 19.15.8.2 - interestingly the driver is claimed to address the issue of a "cross" (ie no internet) showing on the taskbar following resume from sleep!  However, I'm loath to further complicate things by installing a non HP specified driver.

I will further explore the checklist you have provided - but I fall at the first hurdle!  My Laptop does not have an Ethernet port.  Of course I can purchase an adapter.  But this will take a few days.  Should I make the purchase?

Thank you for your assistance.

[DavidSMP]

H @sn66nt,

I have reviewed the post comprehensively. You've done amazingly well here by displaying terrific commitment, superb technical competence and a never say die spirit to try and resolve the issue. Kudos to you for a job well done. 🙂

Please perform all these steps patiently as it is critical to resolving the issue. As a last resort, you could backup your files and perform a system recovery to factory settings from here  http://hp.care/2ijzLar  to ensure that the issue is not software related.

If you've performed a system recovery on the computer and the issue still persists, then there is more to it than meets the eye. The wireless card could be faulty and needs to be replaced by calling HP phone support.

A good workaround would be is to order a USB wifi dongle or adapter and then go online as mentioned in my previous post. Now trust me I've done all I can to assist you by keeping your best interest in mind. It has been fabulous working with you and an absolute honor to have shared this platform with you.I honestly hope things work great for you and the product works great and stays healthy for a long time.

If this helps, to simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed year ahead. Stay healthy and smile big 🙂

Cheers!