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05-18-2022 09:45 AM
Welcome to the HP Support Community. I can help you with the information.
May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc. Once I have the information. I will help you further.
Keep me posted.
05-19-2022 10:40 AM
We haven’t heard from you in a while, this post is with reference to the thread you had created at your
friendly neighborhood (HP Support Community).
We are still waiting for your response. Please get back to us so that we can assist you further.
Have a great day ahead!