cancel
Showing results for 
Search instead for 
Did you mean: 
Sno58j
New member
6 4 0 0
Message 1 of 3
125
Flag Post

Solved!

Is there any point to this community?

HP Recommended
Spectre
Microsoft Windows 10 (64-bit)

There are hundreds of queries about the fact so many different devices cannot sustain an internet connection for any length of time yet no answers from HP.  This is a cop out for solving problems with their devices.  While you go about changing this and that with your routers and drivers HP don't do anything.  Has anyone had success with technical support?  I have had 2 sessions and now I cannot get a refund as I am a couple of days over 30 days since receipt of the defective device.   

2 REPLIES 2
Dragon-Fur
Level 16
Level 16
30,750 30,453 2,783 10,205
Message 2 of 3
Flag Post
HP Recommended

@Sno58j 

====================================================================

Welcome to the HP Community.

Be Aware:

Do not respond to individuals who include phone numbers or email addresses in public posts.

Do not respond to individuals who ask you to provide private information in a public Post.

These people might be scammers trying to steal your information / money.

====================================================================

 

The Community is a separate entity within the HP Website.

 

"We" are not HP Technical Support.

 

We are a user group comprised of volunteers - we are users and owners of HP Tech.

 

Admittedly, there are few of "us" and thousands of "you" who are seeking help.

 

Our mission is to share our knowledge and help other users and owners of HP devices to the best of our ability.

 

The Community cannot address HP contract issues - this includes whether / if / when you are entitled to a refund.

 

Request for Review

 

  • I have submitted a request that our Community moderators review your question / concern.

 

Worth Noting

  • Our Community is not an HP business group.
  • We are not HP Technical Support, nor are we HP Sales, Service, or Warranty.
  • Our request for assistance on your behalf does not influence the outcome:  Our request is not a magic back door into HP Support.
  • The time frame (how long it takes) for a response is not controlled by the Community.
  • If / When there is a response, a Community moderator / agent will (should) post back on this thread before using other methods to contact you. 

 

Important

  • Do not contact random numbers posted in a public or private message by “new members”.  Vermin are looking for victims – don’t be next.
  • Please do not post any personal or case information here - we cannot make use of the data. 
  • Posting personal information at a public site increases your risk from rats and scammers.

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

Sno58j
Author
New member
6 4 0 0
Message 3 of 3
Flag Post
HP Recommended

Thanks for proving my point. Seems it should say this forum is for experts and not general public who buy and expect things to work.

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation