Issue Bluetooth Audio devices

[ub6424]

Hello @JoaquinDillen 

(1) Contact --->>> Azureware for latest driver and technical help.

(2) Please report back

Kind regards

[JoaquinDillen]

So i contact them, but they stop answering in some point... 

I contact Gerry Hung (gerry.hung@azurewave.com)

The email exchange here: 

Hi Mr. Hung

I contact you because of the fact that I have issues with specific hardware from Azurewave and I hope you could provide some insight into the issue. 

I was recommended to talk to you by an HP Support Oficer, my issue it's being explained in the following link: Issue Bluetooth Audio devices - HP Support Community - 8525588

Basically I have an wifi board to an BCM94352 HMB 802.11 AC and there's a complication relative to the usage of Bluetooth Audio Devices With it. they connect, and then unpair, and won't reconnect... 

I hope you could provide some support in this kind of situation or at least point me in the right direction regarding this issue. 

Hi Joaquin,

Good day, before we officially start technical exchanges, can you share the information about the products you are using, which is very helpful to provide appropriate support in the future.

Project Information

End-customer:  

Project name:   

Application (End product):  

Platform (CPU version): 

OS (Windows, Android or Linux/Kernel ver):

Antenna (1x1 or 2x2):

WiFi (IEEE 802.11 b/g/n or ac):  

BT ver :  

Host Interface (WLAN/BT):  

AW product:  AW-

Project Scope:     K/ year

Life cycle:   

Assembly schedule and quantity:      EVT:     DVT:     MP:

Certification demand:

Regards,

Gerry

Hi Gerry, 

      As you ask I'm using my company's domain email address, below is the information you ask about for the discussion. 

Project Information

End-customer: Joaquin Dillen

Project name:  SMARTHEALTH-IPCA-EST-2AI-BL-21

Application (End product):  Research / Development Computer

Platform (CPU version): Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz, 2401 Mhz, 4 Core(s), 8 Logical Processor(s)

OS (Windows, Android or Linux/Kernel ver): Microsoft Windows 10 Home Version - 10.0.19044 Build 19044

Antenna (1x1 or 2x2): 2x2 I guess

WiFi (IEEE 802.11 b/g/n or ac):  IEEE 802.11 a/b/g/n/ac WLAN+BT PCI-E Mini Card

BT ver :  4.0

OS Name - Microsoft Windows 10 Home

Version - 10.0.19044 Build 19044

System Model - HP ENVY 15 Notebook PC

System SKU - E1P05AAR ( equals HP product number (p/n) )

Processor - Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz, 2401 Mhz, 4 Core(s), 8 Logical Processor(s)

BIOS Version/Date - Insyde F.72, 26/06/2018

BaseBoard Product  - 1963

BaseBoard Version - KBC Version 93.52

Kind Regards, 

Joaquin 

Hi Joaquin,

May I know which Azurewave WLAN/BT module model you are using?

Are you an distributor or an end user?

We will directly support the brand company or ODM, have you reported your problems to HP distributor or HP service center?

Regards,

Gerry

Hi, Gerry

I'm an end user, the module model it's the BCM94352HMB. 

I Contact Hp Support, they send me talk to you.

-- So I didn't have an answer since this last message...  this was the day 5 of November... 

[ub6424]

Hello @JoaquinDillen 

Contact the gentleman again in a friendly manner and keep us (the HP community) updated.

[JoaquinDillen]

This was the answer... 

Hi Joaquin,

I don't think we can directly support you with this problem. Your Notebook is integrated by HP, so you must first ask HP about the situation you encounter, and then HP will determine how to deal with it because your problem is not necessarily caused by the BT module.

Regards,

Gerry

[ub6424]

Hello @JoaquinDillen 

The answer from "Gerry" does not sound motivating.

[JoaquinDillen]

Sadly no... that's something i have being struggling with this issue, it's really hard to get actually technical support... 

[ub6424]

Hello @JoaquinDillen 

Please update to Windows 10 22H2

Kind regards

[JoaquinDillen]

Hello @Ub6424

I Update to Windows 10 22h2 but didn't solve the issue... 

[ub6424]

Hello @JoaquinDillen 

Please contact Azurewave again. They should provide a suitable driver for Windows 22H2.