• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎02-15-2024 02:33 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hello, I have an "old" HP 840 G2 laptop running Windows 10 "pro" 10.0.19.045 build 19045.

For the past few days, my keyboard has been unresponsive (I have to use a keyboard with a USB port, in that case, it is OK):

- If I press any key, it lights up but the key is not taken into account.

- the Caps Lock key does not lock (the specific LED remains off)

- Pressing the "fn" + "num lock" key combination has no effect (Note: There is no numeric keypad on the PC keyboard

 

Maneuvers performed:

- in Device Manager: I deleted the keyboard and restarted: no effect

- in Device Manager: I removed the keyboard with driver removal request and rebooted: no effect

- I did a SAFE MODE restart : no effect

- I went to the BIOS: again it was impossible to use the PC keyboard.

 

I'll add one point: with the "fn" + "F11" key, I can light, dim or turn off the backlight of the keyboard keys.

But no other combination works: for example "fn" + "F9" and "fn"+"F10" to decrease or increase the brightness of the screen do not work.

For me, it's the only action I can do with the keyboard.

 

I am looking for help or suggestions for additional diagnosis.

 

Thank you.

 

Serge/

 

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.