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‎03-18-2024 06:10 PM

HP Recommended
Product: HP 17.3 inch Laptop PC 17-c3000 (767L5AV)
Operating System: Microsoft Windows 11

Greetings!  I have a fairly new HP Laptop which keeps disconnecting from the WIFI.  I'm streaming TV, so it is not my WIFI going down.  The issue is with the Realtek RTL8852BE-VS WiFi 6 802.11ax - Adapter.   I have to fix it by running Network Diagnostics, which finally resets this adapter and reconnects to the WIFI, but only for a short period of time.  

 

Is this an issue with this adapter?  Others on REDDIT have had this issue too:

https://www.reddit.com/r/Hewlett_Packard/comments/196mnz6/realtek_rtl8852be_wifi_6_80211ax_connectiv...

 

Thanks for any help as to how to FIX this issue!

 

Category:
2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-18-2024 06:30 PM

HP Recommended

Hi:

 

Yes, it is an unreliable adapter, and I don't know why HP continues to use any Realtek Wi-Fi cards in their PC's.

 

The only suggestion I can offer would be to see if installing the latest Wi-Fi driver HP has for that model adapter helps any.

 

Realtek RTL8xxx Wireless LAN Drivers

 

6001.15.149.0      12/21/2023

 

https://ftp.hp.com/pub/softpaq/sp150501-151000/sp150994.exe 

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1 person found this reply helpful
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1 REPLY 1

‎03-18-2024 06:30 PM

HP Recommended

Hi:

 

Yes, it is an unreliable adapter, and I don't know why HP continues to use any Realtek Wi-Fi cards in their PC's.

 

The only suggestion I can offer would be to see if installing the latest Wi-Fi driver HP has for that model adapter helps any.

 

Realtek RTL8xxx Wireless LAN Drivers

 

6001.15.149.0      12/21/2023

 

https://ftp.hp.com/pub/softpaq/sp150501-151000/sp150994.exe 

1 person found this reply helpful
Was this reply helpful? Yes No
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