Just bought HP laptop pavillion - no connection with my network

[acropolis1]

Hello,

I just bought a HP pavillion laptop, but I have no connection with my wifi network. Other networks are in the list (from neighbours for example), but not mine. I added my network but still it is not in the list. On my other laptop and phone there is connection with my network, except on this laptop. What could be the problem?

Thanks 

[Lil_Boy_Blue]

Hi

The WiFi could be either a 2.4 Ghz or a 5.0 Ghz (or both).

Your laptop may only have 1 frequency.   So model please.

Results for "pavillion x360" (114) HP Laptops (110)

[acropolis1]

the model is 11-u0004nd

[acropolis1]

No reply?

[Lil_Boy_Blue]

Hi

one of these...

HP Pavilion x360 11-u004no (ENERGY STAR) Y0A69EA

Wireless connectivity

Intel® 802.11ac (1x1) Wi-Fi® and Bluetooth® 4.2 Combo (Miracast compatible)

I guess it is a single frequency 2.4 ghz WiFi.

http://h10032.www1.hp.com/ctg/Manual/c05219193

WLAN module

Intel 3165NGWG 1 ac 1×1 + Bluetooth 4.0 LE PCIe+USB NGFF 2230 Combo Adapter for use in all countries and regions806723-005

Realtek RTL8723BE 802.11b/g/n 1×1 Wi-Fi + Bluetooth 4.0 Combo Adapter for use in all countries and regions except Brazil855106-855

Realtek RTL8723BE 802.11b/g/n 1×1 Wi-Fi + Bluetooth 4.0 Combo Adapter for use only in Brazil792610-205

So look to connect to a 2.4 ghz WiFi.

[Lil_Boy_Blue]

You don't actually say what networks you have.