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‎01-20-2019 05:05 PM

HP Recommended
Product: HP Envy

I tried using fn + F5 and also fn +F11 - neither one turned off the backlight on the keyboard.  Any other suggestions?

 

BY the way, my golden retriever puppy dropped his kong toy on the keyboard and turned it on, so I have no idea what combination of keys caused the problem in the first place.

 

Thanks!

 

Snapcrkl

1 person had the same question
1 REPLY 1

‎01-22-2019 08:10 AM

HP Recommended

@Snapcrkl,

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details.

  • What is the exact model for your printer?
  • What is the operating system you are using?

While you respond to that, I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c01612362

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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