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Sameer8808
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Message 1 of 8
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Keyboard not working properly

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HP 15 Notebook PC
Microsoft Windows 8.1 (64-bit)

Sometimes when the wifi is turned on the keyboard is working properly but sometimes when the wifi is turned off the keyboard does not work at all and sometimes when the wifi is off its works properly but sometimes when the wifi is on the keyboard does not work at all please give me a solution to fix this error

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Riddle_Decipher
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Message 2 of 8
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@Sameer8808 Did you check if the issue occurs on an external keyboard?

While you respond to that, here's what you need to do:

 

I recommend you attempt the below steps to identify the cause of the failure and resolve it accordingly:

  • Try changing the keyboard layout/language and check if it works: Click here for steps.
  • Clean the keyboard with compressed air (blow compressed air in the gaps between keys). This removes some lint and dust. 
  • Shut down the laptop, remove the battery and cable for a moment, press and hold the start button for 60 seconds
  • Replace the battery, restart the notebook,
  • if the issue persists, perform an interactive hardware test on the keyboard using the steps mentioned on this link: Click here (look under "Running Component Tests > Keyboard test").

If the test fails, you can find the part number on the HP Parts Surfer & replace the parts on the HP Parts Store.

Or write back to me for alternate solutions to getting it fixed via HP.

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
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Sameer8808
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The issue still not resolved all the test are passed tell me another solution

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Riddle_Decipher
HP Support Agent
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@Sameer8808 As inquired previously, does an alternate/external keyboard work fine? while the wifi is on? please confirm,

Also, check if it works fine on a new user account.

Keep me posted and good luck!

Riddle_Decipher
I am an HP Employee

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Sameer8808
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Sorry but i don't have an external keyboard and also i wouldn't abel to manage an external keyboard. Tell another solution

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Riddle_Decipher
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@Sameer8808 If the hardware tests pass and yet it doesn't work in windows, this is a software glitch/error, and I suggest you backup all your personal data onto an external storage device and reinstall windows using the steps from this link:click here for details.

 

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
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Sameer8808
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How to upgrade from windows 8.1 to windows 10 for free

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sandytechy20
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@Sameer8808

 

Refer this HP document to upgrade the OS to Windows 10 on your computer:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

 

Sandytechy20
I am an HP Employee

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