Keyboard randomly shutting down my laptop

[glenn2145]

Hi. I started using the Wireless Keyboard and Mouse 300. After a couple of hours, my laptop just commenced the shutdown process. This would be halted by dialogue boxes, allowing me to cancel. However I would lose any work in web-based apps. And the problem would keep recurring.  I tried new batteries, same issue.

I have had no such issues with a wired keyboard and mouse. 

Thanks,

Glenn

[Dilip_18]

Hi@glenn2145,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing issues with the HP Wireless Keyboard And Mouse 300. It could be a hardware issue on the Wireless Keyboard And Mouse. As we have limited support boundaries in the support community as of now. 

I would request you to contact our HP Support Engineers and should be able to sort this out. HP provides repair or service options for out of warranty products as well. Hence I encourage you to contact HP support for all warranty service options.

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Follow the instructions below to reach them:  

1) Click on this link - https://support.hp.com/us-en/contact-hp 

2) Select your product type below.

3) Enter the serial of your device.  

4) Select the country from the drop-down.  

5) Select the chat or get phone number options based on your preferences.  

6) Fill the web form and proceed further.  

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[glenn2145]

Hi,

As suggested, I lodged a request via WhatsApp (on 8 March). I have had no response.

Today is my first full day working at home since then and the issue is recurring.

Help!

Thanks,

Glenn

[Dilip_18]

Hi@glenn2145,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing issues with the Wireless Keyboard And Mouse 300. As it works fine with wired keyboard and mouse so It could be a hardware issue. I apologize for the Inconvenience.  

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out.

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Click on this link https://support.hp.com/us-en/contact-hp

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!