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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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    Fix Windows 10 Update Issues

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Message 11 of 14
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Great thanks! We've spent hours in looking for a solution.

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Message 12 of 14
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Hi All,

 

I installed the below patch,

 

HP Hotkey Support 6.2.36.1:

http://ftp.hp.com/pub/softpaq/sp79501-80000/sp79765.exe

 

It worked fine on my HP Elite book, I tried with Junos Pulse Secure, Juniper Network Connect, WiFi kept working!

 

Thank You.

 

-jeni

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Message 13 of 14
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Works just fine with the 8560, thank you DET-Raphael.

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Message 14 of 14
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I am struggling with related functionality.  I have mostly 840 G1 and a single 840 G2.  For both the BIOS (now the latest) has been set to ON for the LAN\WAN Switching and I am pretty sure that all laptops have had no issue under Win 7 running both wired and wireless simultaneously (I know for sure the G1s do).  I built these from scratch and left out much of the HP apps including the G1 HP HotKey Support (thought it's for Keyboards based on its grouping and desc.).  Does not seem to be a hotkey for Win 7, but there is a Wireless Button Driver for Win 10 (under Keyboards etc).  I also have a Windows Service installed on the G2 called "HP LAN/WLAN/WWAN Switching UWP Service" and I am not clear if this came from the Windows 10 upgrade or one of the drivers.

 

What exactly is hot key support and specifically does this relates to the wireless button above the keyboard?   Release notes only covers the G3, but it does install on a 840 G1 win 7 (it's what's here right now) but need to reboot to see if it does anything.  There is now a newer service pack 79849  but even though this indicates it supersedes 79765 the models are different.  And again, for the G2 on Win 10 there is a "New" Wireless Button Driver (sp77545) but the button seems to work on the G2 with or with out this. 

 

Any ideas on getting my G1 to respect this functionality would be appreciated.

 

 

 

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