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‎12-11-2018 10:24 AM

HP Recommended
Product: hp probook 450 g2
Operating System: Microsoft Windows 7 (64-bit)

Network adaptor missing on network and sharing center and therefore i cant connect the laptop using network cable,only wireless adaptor available.what could be the issue

1 person had the same question
3 REPLIES 3

‎12-11-2018 10:55 AM - edited ‎12-11-2018 10:55 AM

HP Recommended

Hi:

 

When you connect an ethernet cable, nothing happens?

 

There is a default BIOS setting in your notebook, called LAN/WLAN Switching, and there may also be a LAN Power Save setting.

 

If the LAN/WLAN switching setting is enabled (default), the ethernet adapter does not show up in the device manager or in the network and sharing center until you actually plug in an ethernet cable.

 

The same for LAN Power save mode.  If it is enabled, the ethernet adapter is turned off until a cable is plugged in.

 

If you have connected an ethernet cable and the ethernet doesn't work, unfortunately I don't know what the problem could be.

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‎12-13-2018 07:45 AM

HP Recommended

Thank you Paul,i tried to check all what you advised and everything looked fine and so there were no changes to make.

I checked on device manager and no driver showed a question mark.So i just decided why not run windows updates and funny enough after the updates installed everything worked and my problem was sorted.I appreciate you for taking your time to show concern on my issue.

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‎12-13-2018 07:50 AM

HP Recommended

You're very welcome.

 

Glad you were able to resolve the problem.

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