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narukegogeta
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Laptop Bluetooth: This device has failed and is undergoing a reset. (Code 54)

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OMEN by HP Laptop 15-dh0xxx
Microsoft Windows 10 (64-bit)

Laptop Bluetooth works normally on start-up, but after an inconsistent amount of time, the Bluetooth gets disabled and the following error appears in device manager: This device has failed and is undergoing a reset. (Code 54). Restarting the laptop fixes the issue momentarily since on the subsequent boot, the same issue happens after some time.

I tried updating my Bluetooth drivers, bios, and windows. but no vail. Did anyone have a similar issue or have an idea on how to fix it?

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Echo_Lake
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@narukegogeta

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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narukegogeta
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Windows, Bios, and Bluetooth drivers are updated to their latest version. Bluetooth works fine until it stops working at a random time and gives me the error code 54. whenever i reboot the laptop, Bluetooth works again till it stops working later. 

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narukegogeta
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I didn't make any hardware or software changes, and i discovered this issue recently since i never used bluetooth till this week when i bought some bluetooth peripherals, so it is likely this issue has been there since day 1.

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narukegogeta
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@Echo_Lake

Any ideas?

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Echo_Lake
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@narukegogeta

Thank you for posting back. 

 

The Bluetooth driver for your device might be in an error state or corrupted. Uninstall the device using Device Manager, and then pair it to the computer to reinstall the driver.

  1. Open Device Manager, and then click the arrow next to Bluetooth to view the currently installed devices.

    Example of non-wireless products interfering with wireless performance
  2. In Device Manager, right-click the device you are trying to pair, and then click Uninstall device.

  3. On the confirmation screen, click Uninstall. The device is removed from the list.

  4. Restart the computer to reset any wireless connections.

  5. Try to pair.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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