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HP Recommended
HP 17.3 inch Laptop PC 17-c0000 (2W0J7AV)
Microsoft Windows 11

Hi my Laptop suddenly stopped connecting to my WIFI, but is connecting to my mobile hot spot, the wifi is connected to everyone else's phones and computers fine. 

I have forgotten the network and reinstalled it still not working 

ive ran diagnostics and nothing

Ive restarted my laptop and still nothing 

1 REPLY 1
HP Recommended

Hi @Hundred_percent,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

If your laptop suddenly stopped connecting to your Wi-Fi network but can still connect to a mobile hotspot, the issue may be related to your Wi-Fi settings, network configuration, or hardware. Here are several steps you can take to troubleshoot and resolve the problem:

1. Basic Checks

  • Wi-Fi Toggle: Ensure the Wi-Fi is turned on using the hardware switch (if available) or the function key (e.g., Fn + F12).
  • Airplane Mode: Make sure Airplane Mode is turned off.
  • Proximity: Ensure you are within range of the Wi-Fi router.

2. Restart Network Devices

  • Restart Router: Turn off your Wi-Fi router, wait for about 30 seconds, then turn it back on.
  • Restart Laptop: Restart your laptop after the router has fully rebooted.

3. Update Network Drivers

  • Update Driver:
    1. Right-click the Start menu and select Device Manager.Expand the Network adapters section.Right-click your Wi-Fi adapter and select Update driver.Choose Search automatically for updated driver software.

4. Forget and Reconnect to the Network

Forget the Network:

  • Go to Settings > Network & Internet > Wi-Fi.Click on Manage known networks.
  • Select your Wi-Fi network and click Forget.:Restart your laptop.
  • Go back to the Wi-Fi settings, select your network, and enter the password to reconnect.

5. Reset Network Settings

  1. Network Reset:
    • Go to Settings > Network & Internet > Status.
    • Scroll down and click on Network reset.
    • Follow the prompts to reset your network settings and restart your laptop.

6. Check Network Configuration

  • Correct Wi-Fi Settings: Ensure that the SSID (network name) and password are correct.
  • IP Configuration: Check that your laptop is set to obtain an IP address automatically.
    1. Go to Settings > Network & Internet > Wi-Fi.
    2. Click on your network and then on Properties.
    3. Ensure IP settings are set to Automatic (DHCP).

I hope this helps.

 

Take care and have a good day

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

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Sneha_01- HP support
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