Laptop WON'T connect to WIFI but WILL conncet to hotspot

[Hundred_percent]

Hi my Laptop suddenly stopped connecting to my WIFI, but is connecting to my mobile hot spot, the wifi is connected to everyone else's phones and computers fine. 

I have forgotten the network and reinstalled it still not working 

ive ran diagnostics and nothing

Ive restarted my laptop and still nothing 

[Sneha_01]

Hi @Hundred_percent,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your laptop suddenly stopped connecting to your Wi-Fi network but can still connect to a mobile hotspot, the issue may be related to your Wi-Fi settings, network configuration, or hardware. Here are several steps you can take to troubleshoot and resolve the problem:

1. Basic Checks

• Wi-Fi Toggle: Ensure the Wi-Fi is turned on using the hardware switch (if available) or the function key (e.g., Fn + F12).
• Airplane Mode: Make sure Airplane Mode is turned off.
• Proximity: Ensure you are within range of the Wi-Fi router.

2. Restart Network Devices

• Restart Router: Turn off your Wi-Fi router, wait for about 30 seconds, then turn it back on.
• Restart Laptop: Restart your laptop after the router has fully rebooted.

3. Update Network Drivers

• Update Driver:
  1. Right-click the Start menu and select Device Manager.Expand the Network adapters section.Right-click your Wi-Fi adapter and select Update driver.Choose Search automatically for updated driver software.

4. Forget and Reconnect to the Network

Forget the Network:

• Go to Settings > Network & Internet > Wi-Fi.Click on Manage known networks.
• Select your Wi-Fi network and click Forget.:Restart your laptop.
• Go back to the Wi-Fi settings, select your network, and enter the password to reconnect.

5. Reset Network Settings

1. Network Reset:
   • Go to Settings > Network & Internet > Status.
   • Scroll down and click on Network reset.
   • Follow the prompts to reset your network settings and restart your laptop.

6. Check Network Configuration

• Correct Wi-Fi Settings: Ensure that the SSID (network name) and password are correct.
• IP Configuration: Check that your laptop is set to obtain an IP address automatically.
  1. Go to Settings > Network & Internet > Wi-Fi.
  2. Click on your network and then on Properties.
  3. Ensure IP settings are set to Automatic (DHCP).

I hope this helps.

Take care and have a good day

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support