Laptop disconnects from Wifi at random times

[JaylinShorts]

My network runs perfect and all other devices can detect it. For some reason my laptop will randomly disconnect fromy wife. I have visited device manager and turn of the save power mode. When I lose connection , the laptop would take up to 1 minute to locate available networks. Also when I'm connected the feedback I get from my signal says I have poor connection but I don't experience poor connection and I am in the same room as the router. This happens wireless

[The_Fossette]

@JaylinShorts,

Welcome to the HP Forums!

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

I reviewed your post and I understand that the computer doesn't maintain the wireless connection.

I’d love to help!

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the computer was working fine?
• What is the exact model for your computer?
• What is the operating system you are using?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Meanwhile, follow the below steps and check if it helps.

Reset the TCP/IP settings on your PC:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.

4. Restart your PC and test.

It may also help to reset the winsock catalogue:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh winsock reset" without quotes, and press enter.

4. Restart your PC and test.

If the issue persists, follow the steps in the below link.

http://hp.care/2c86VnP

Let me know how it goes and you have a good day ahead.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care!

Cheers!

[JaylinShorts]

I did the commends in the CMD, it stopped random disconnections. But I still can't see the quality of my signal. Since my first post the I was doing fine until now.
It will only run on ethernet cables. When I try to connect, did it closes the Wi-Fi wireless connection all together. Then it reopens it and telling me it cannot connect to network I tried this multiple times.

I tried troubleshoots and uninstalling and reinstalling the Wi-Fi adapter. I looked at various ways on YouTube looking for how to solve the issue.
Model number: 15-ay075nr

[DavidSMP]

@JaylinShorts,

I reviewed the post. It is terrific to have you back. You've displayed amazing technical expertise, commendable temperament and an uncanny ability to ferret out information and this is a combination that is admirable. Kudos to you for that. 🙂 As @The_Fossette is out for the day, I am responding on his behalf.

Please try these steps:

First, check if the computer connects using a hardwired Ethernet cable on a wired connection

If it does please perform these steps:

• Right-Click on start button> click device manager> expand Network adapters>then select the network drivers that are listed and right-click on it and uninstall the drivers.
• Check the box that says delete the software for this device.
• Then restart the computer and update the bios chipset and wireless network drivers from this link: http://hp.care/2syreDe and follow the on-screen instructions through the hardwired ethernet cable connection.
• Please select the country and type the product# of the computer. Then follow the on-screen instructions to update the network drivers.

Now check if it gets fixed. if it continues, then try these steps:

Power cycle the network:
1. Shut down your notebook.
2. Unplug the power to your router.
3. Unplug the power to your modem.
4. Wait at least 45 seconds.
5. Plug in the modem, and wait for it to come back online.
6. Plug in the router, and wait for it to come back online.
7. Turn on your notebook, and test your connection.

Disable the Power Off option for the adapter:
1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)
2. Expand the Network adapters.
3. Right click on the Ethernet/Wireless Adapter and click Properties.
4. Click the Power Management tab.
5. Remove the check mark beside Allow the computer to turn off this device to save power.
6. Click OK.
7. Test.

Reset the TCP/IP settings on your PC:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.
4. Restart your PC and test.

It may also help to reset the winsock catalogue:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh winsock reset" without quotes, and press enter.
4. Restart your PC and test.

• Now check for issue resolution. If it continues, then try these steps:
• Right click on start and click on the run option
• In the run command box, type "services.msc" without the quotes and push enter or press OK,
• .
• In this window, click the Name column header (where it says “Name”) to sort by the service name.
• Scroll down to find WLAN AutoConfig service. Stop the service first. Then restart it and make sure that it runs automatically.
•  Make sure that dependency services are also stopped and restarted.

Now check if the issue gets fixed. If it continues, then to isolate the issue, to not being a software one, backup your data and perform a Microsoft Push-button Reset of Windows 10 by following instructions from this link:https://hp.care/2toQrBj

There is an associated video on how to do it. Now check if the issue gets fixed.

If it continues, then the wireless card is faulty and needs to be replaced. A great workaround would be is to buy a USB wireless adapter from Best Buy or Staples or from Amazon or e-bay and plug it to one of the USB ports of the computer. Then connect it to the router to go online. It is very economical and cost-effective and can be ordered for a song.

It has been an absolute privilege to share this platform with you and a genuine pleasure to work with you here. Now trust me I've done all I can to assist you here by keeping your best interest in mind. I hope things work great for you.

If this helps, then  To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed year ahead. Stay healthy and smile big 🙂

 Cheers!

[JaylinShorts]

Where would I go if I want to buy a new wireless card. Ive been looking around and can seem ro find the exact same wireless card. Are there any key words or website I can use?

[sandytechy20]

@JaylinShorts

I see that you were interacting with @The_Fossette and @DavidSMP, I'd like to help.

Thanks for the reply.

I appreciate your time and effort.

You can check page no.3 in this HP service and maintenance guide to check for compatible network card:- https://hp.care/2sV2VfQ

You can contact HP Phone support to purchase the network card.

If your product is Out of warranty then remember to choose the paid options to get the tech support number.

They might have multiple options to help you with this.

1) Click on this link - https://hp.care/2moMFSc

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others and please give the same post a Kudos for my efforts to help.

Keep me posted.

Cheers.