Laptop freeze due to crashing wifi driver

[Xtian12]

Hello,

I am having problems with my laptop regarding the wifi. The laptop suddenly disconnects from the internet and then freezes. When it happened again, I tried disconnecting it to the internet and then the network icon disappears. I looked at the device manager and there is a yellow triangle on the wifi adapter.

Here is the hardware ID:

PCI\VEN_14E4&DEV_4365&SUBSYS_2230103C&REV_01
PCI\VEN_14E4&DEV_4365&SUBSYS_2230103C
PCI\VEN_14E4&DEV_4365&CC_028000
PCI\VEN_14E4&DEV_4365&CC_0280

If I can provide you with more details, please feel free to ask.

I hope to hear from you soon.

Thank you very much in advance!

Christian

[Dvortex]

Hello, @Xtian12 – Hope you are well 🙂

Thanks for stopping by the HP Support Forums! I’d be glad to be of your assistance!

Going through your post, I understand that you are facing issues with the wireless network on your PC. Let's start by running the automatic troubleshooter as suggested below:

1. In the search box on the taskbar, type Network troubleshooter, and then select Identify and repair network problems from the list of results.
2. Follow the steps in the troubleshooter and see if that fixes the problem.

Now, try updating the network drivers as explained below:

1. In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.
2. In Device Manager, select Network adapters > the network adapter name.
3. Press and hold (or right-click) the network adapter, and then select Update Driver Software > Search automatically for updated driver software. Follow the steps, then select Close.
4. After installing the updated driver, select the Start button> Power > Restart if you're asked to restart, and see if that fixes the connection issue.
   
    
5. If these steps don't work, try reinstalling the driver: Open Device Manager, right-click (or tap and hold) the name of the device, and select Uninstall. Restart your PC and Windows will attempt to reinstall the driver.

If the issue persists, then let's also run a hardware test to check whether there is any hardware failure with the wireless module. Follow the steps below:

1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc to get the Startup menu. Now press F2 key.
3. The HP PC Hardware Diagnostics (UEFI) main menu is displayed.
4. Select the "Component test" and then select "wireless module" from the list.
5. Let me know if the test passes or not.

Thanks, I’ll watch for your reply!

Good luck 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[Xtian12]

Hello,

There is no "Component Test" in the HP PC Diagnostics UEFI. It only shows Memory Test, Hard Drive Check, Language and Exit.

[Xtian12]

Hello. I have just updated the PC Diagnostics UEFI and I have ran the Component Test for the wireless module. The result show PASSED. I will try to monitor it again.

[Dvortex]

Hello, @Xtian12

Appreciate your efforts!

Did you try updating the drivers as suggested? If so, restart the PC and check whether the issue is resolved.

Let me know if you need further assistance!

Cheers 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[Xtian12]

Hello,

The problem is still occurring. I have updated the drivers, did the component test, and the network troubleshooter. One thing that I've noticed is that when the laptop is being used and is inclined, it does not freeze or malfunction. But when I place it flat on the table, that's when the problem occurs.

[Dvortex]

Hello, @Xtian12

That certainly is weird considering we always suggest to use the laptop on a flat surface 🙂

I did some digging online, and I found that there are certain Wireless issues with few notebooks using the Ralink Wi-Fi card. Check http://hp.care/2uG5b00 

Try to install the driver suggested in the document and check if that helps.

Let me know the result!

Good luck 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[Xtian12]

Hello,

The problem is still occurring. Now the wifi keeps on malfunctioning when the laptop is used in a flat surface. It functions well when inclined.

[sandytechy20]

@Xtian12

As you have already tried these steps and still having the issue, I would personally suggest you contact our HP phone support for further assistance. If your product is Out of warranty then remember to choose the paid options to get the tech support number.

They might have multiple options to help you on this.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

Cheers.