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GH-0280
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Laptop not connecting to both channels of my router

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Microsoft Windows 10 (64-bit)

Laptop will only connect to lower channel on router. 

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TEJ1602
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 @GH-0280, Welcome to HP Support Community!

 

To provide you with an accurate solution, may I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

If the PC has only got a single band wireless card, it will not connect to a 5ghz router.

 

Meanwhile, use the HP Guided Troubleshooter: https://hp.care/2JshaSG

(simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

TEJ1602
I am an HP Employee

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TEJ1602
HP Support Agent
HP Support Agent
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 @GH-0280, Welcome to HP Support Community!

 

To provide you with an accurate solution, may I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

If the PC has only got a single band wireless card, it will not connect to a 5ghz router.

 

Meanwhile, use the HP Guided Troubleshooter: https://hp.care/2JshaSG

(simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

TEJ1602
I am an HP Employee

View solution in original post

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GH-0280
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I have a laptop-26HLSBA1 with windows 10 home

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TEJ1602
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@GH-0280

 

Thanks for replying!

 

Is the issue resolved?

 

I am unable to fetch the product details, refer to this document for steps to find the product details.

 

Keep me posted.

 

 

TEJ1602
I am an HP Employee

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GH-0280
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Model 15-da0012dx

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TEJ1602
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@GH-0280

 

Thanks for replying!

 

The WiFi card on the PC is 802.11b/g/n (1x1) Wi-Fi® 

 

The laptop only supports only 2.4 GHz.

 

I hope that answers your concern adequately. Let me know!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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