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‎10-23-2023 03:50 AM

HP Recommended
Product: HP Notebook 14s-dq1504sa
Operating System: Microsoft Windows 11

Since a couple of weeks ago, my laptop will not reconnect to the internet after being left idle for a few minutes. This is very frustrating as a teacher. I used to always be able to leave the laptop alone for say 10 minutes and after wiggling the mouse my screen would light up again and connect to the internet. It won't connect to the internet after being left idle and if I manually try to connect it does not let me. I have to restart my laptop every time to reconnect to the internet and no troubleshooting, restarting etc recommended for typical connection issues has resolved anything for me. The laptop is fast and has never had issues like this before so would like it to be resolved soon...

Category:
1 REPLY 1

‎10-25-2023 10:40 AM

HP Recommended

Hi @ADS98,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Laptop.

 

Kindly refer to the steps on this link and let me know if that fixes the issue.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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