Laptop slow on wifi

[jnc623]

My laptop (hp laptop 17-by3050 sn#[personal info removed]) will run at near 188 mbps on ethernet. When unplug and run on wifi it runs near that speed but only for a short time (1-2 hours) then reverts back to 45-50MBPS as what it wants. Only if I hook it to ethernet and run for few minutes will it stay anywhere near internet speed of 200MBPS. all other devices function on same router, saame channel at the upper 180 speed. ONLY the laptop does not STAY at it. I am confused as to why as well as what to do to remedy it. I have tried updating driver to network adapter with no success.Any assistance will be appreciated.

[Sneha_01 · Accepted solution]

Hi @jnc623,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

t sounds like your HP laptop is experiencing issues with maintaining high Wi-Fi speeds over time, whereas it performs well on an Ethernet connection. Here’s a step-by-step guide to troubleshoot and resolve the issue:

**1. Check Wi-Fi Adapter Settings

Power Management:

1. Open Device Manager (right-click on the Start button and select Device Manager).Expand Network adapters and right-click on your Wi-Fi adapter.Select Properties and go to the Power Management tab.
2. Uncheck Allow the computer to turn off this device to save power and click OK.

Advanced Settings:

1. In the same Properties window, go to the Advanced tab.Look for settings such as Wireless Mode, Channel Width, or Roaming Aggressiveness.Set Channel Width to Auto or the highest available option (e.g., 20/40/80 MHz).
2. Set Roaming Aggressiveness to a lower value (e.g., 1 or 2) to improve stability.

**2. Update or Roll Back Network Adapter Driver

1. In Device Manager, right-click on your Wi-Fi adapter and select Update driver.
2. Choose Search automatically for updated driver software.If the issue started after a recent driver update, try rolling back the driver.
3. In the Properties window of the Wi-Fi adapter (under Device Manager), go to the Driver tab and select Roll Back Driver if available.

**3. Check Router Settings

1. Log in to your router’s web interface (usually accessible through a browser with an address like 192.168.1.1 or 192.168.0.1).
2. Check for channel congestion and consider switching to a less crowded channel.
3. Ensure that your router is broadcasting on both 2.4 GHz and 5 GHz bands.
4. Connect your laptop to the 5 GHz band for higher speeds, if available.

**4. Run Network Troubleshooter

• Windows Network Troubleshooter:
  1. Go to Settings > Update & Security > Troubleshoot.
  2. Select Internet Connections and run the troubleshooter.

**5. Check for Interference and Obstructions

• Physical Barriers: Ensure there are no significant obstructions between your laptop and the router.
• Interference: Other devices or networks operating on the same frequency can cause interference.

**6. Check for Software Conflicts

• Security Software: Sometimes, antivirus or firewall settings can impact network performance. Try temporarily disabling these to see if it makes a difference.Background Applications: Close unnecessary applications that might be consuming network bandwidth.

**7. Reset Network Settings

• Windows Network Reset:
  1. Go to Settings > Network & Internet > Status.Scroll down and select Network reset. This will remove and reinstall network adapters and set other networking components back to their original settings.

**8. Update BIOS and System Firmware

• HP Support:
  1. Visit the HP Support website and search for your laptop model.Download and install the latest BIOS and firmware updates.

**9. Check Laptop for Overheating

• Overheating: Excessive heat can cause performance issues. Ensure that your laptop’s cooling system is functioning properly and clean any dust from vents.

**10. Perform a Clean Boot

• Clean Boot: This helps determine if bif background applications or services are causing the issue.

1. Press Windows + R, type msconfig, and press Enter.In the System Configuration window, go to the Services tab.
2. Check Hide all Microsoft services and then click Disable all.
3. Go to the Startup tab and click Open Task Manager. Disable all startup items.Restart your laptop and test the Wi-Fi performance.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[jnc623]

Thanks Rachel. I will get to this a bit later tonight.

[Raj_05]

Hi @jnc623,

Thank you for your response, 

Please feel free to reach out to us. We are here to assist you and provide any necessary support.

I will be archiving this case for now however, you can respond to the same thread to continue the conversation.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Alden4

HP Support