Laptop speakers still play when bluetooth headphones are on

[Jesmondo9]

Ok so I finally found out how to get the laptop to conect to a bluetooth device i.e. my hwireless headphones. SO I start listening to something only to find that it's still playing through the laptop speakers???? Who designs this [edit]? - I cannot belive in a million years that 'AI' is going to take over the world, computers (and their designers) are the most un-intuitive things on the planet - sorry for the ramble there. I have looked at previous 'community' answers and non of them work. can anyone help please? My laptop is running Window 10 latest version, no idea whether it's X32, X64, Xmen or whatever - more computer jibberish.

Thanks

[sandytechy20]

@Jesmondo9

Welcome to HP support community.

Check the 'Disable front panel jack detection' option: 

1. Double-click on the Realtek HD Audio manager system tray icon 

2. Click on small folder icon  

3. Check that the 'Disable front panel jack detection' tick box is unticked. 

4. Now insert the jack plug of either a microphone or headphones into the corresponding front panel socket of your computer. 

5. If you now see the message 'Information: A jack has been plugged in', then you do not need to change this setting as your system has an HDA compatible front panel. 

6. If you do not see this message, then click on the small folder icon again and tick the 'Disable front panel jack detection' check box. 

If any of the above options are unavailable, install the latest drivers for you audio adapter and then try again: Click here for the drivers 

I hope that helps.

 If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[Jesmondo9]

Thanks for this Sandytechy20, but I think you miss-understood my message:

1. "Double-click on the Realtek HD Audio manager system tray icon …"  ok so this is exactly what I was on about in my ramble bit there, I have NO IDEA what/where the "Realtek HD Audio manager system tray icon" is … again I am a normal human being not some tech geek expert. You need to; a) change your designs so they are ok for normal people to use, b) change your whole language, the whole jargon thing excludes vast swathes of the human race who like me just don't understand what you are talking about.

2. Even if I knew what or where this thing was , in point 4. you say "Now insert the jack plug of either a microphone or headphones into the corresponding front panel socket of your computer", didn't you read my post? they are wireless headphones?

Can you pass m

[sandytechy20]

@Jesmondo9

What I meant was, connect a wired headphone to your device and check if that works fine,

If that doesn't work either, please check if that works on an alternate computer.

Cheers.

[Jesmondo9]

pulling my hair out here … where is the Realtek HD Audio manager system tray icon???

[sandytechy20]

@Jesmondo9

I suggest you update the audio driver to get the audio manager

1. Click on the Start menu and type in Device Manager. ...
2. Search for Sound, video and game controllers. ...
3. Double-click on the audio entry and switch over to the Driver tab. ...
4. Select Search automatically for updated driver software.

If that doesn't work, create a new user account and check if that works.

• Tap the Windows icon.
• Select Settings.
• Tap Accounts.
• Select Family & other users.
• Tap "Add someone else to this PC."
• Select "I don't have this person's sign-in information."
• Select "Add a user without a Microsoft account."
• Enter a username, type the account's password twice, enter a clue and select Next.

I hope that helps.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.