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Tommynei
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Laptop suddenly goes offline

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HP Notebook-17-by 1053dx
Microsoft Windows 10 (64-bit)

I have had this laptop for about 3 weeks and 3 times it has suddenly lost the Wi-Fi signal. Others in the house are still online when this happens. I've tried re-starting several times, to no avail. It only responded after I did a total shut down and wait over night. I've checked the drivers in the device manager but didn't see anything out of the ordinary. Obviously it's working now but I don't trust it until I get an explanation as to why that has been happening. Any clues??

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Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Tommynei, Welcome to the HP Support Community!

 

Let us try these steps:

 

Go to Device manager > select the WIFI drivers under network adapter> Right click go to properties  > Under properties go to Power Management Tab> Uncheck  "Allow the computer to turn off this device to save power". 

 

If the issue persists, continue with the below steps: 

  • If your computer has a wireless key or button on or near the keyboard and the wireless activity light is off or amber in color, then press the key or button to enable your wireless adapter. This key might be the F10 key, F12 key or labeled with a symbol of an airplane. 

  • If wireless activity comes on or the activity light turns blue, you have enabled wireless on your system. Try connecting to the Internet again. If problems persist, continue using these steps. 

  • If your computer does not have a wireless key or the wireless activity lights remain off or orange then continues using these steps. 

  • Click Start, type troubleshooting into the Search field. 

  • Select troubleshooting from the search results. 

  • Click Network and Internet. 

  • Click Internet Connections.

For more info, kindly refer to this document to resolve wireless connectivity issues.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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