Laptop will only connect to internet after restarting router.

[UmmAbdullah]

My husband has a g62 notebook I believe.  It only connects to the internet after the router is restarted.  My old laptop which is from Asus connected to the internet fine and one we just recently got from Dell also connects no problem.  Our phones and ipad connect fine as well.  I have tried installing new drivers but that did not seem to work.  The wireless name usually has a red x next to it and when I click on it, it says "the settings saved on this computer for the network do not match the requirements of the network". Does anyone have any ideas on how to solve this problem?

[Sparkles1]

Hi UmmAbdullah,

Welcome to the HP Forums!

I would like to take a moment and thank you for using the forum, it is a great place to find answers. For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

I grasp that your notebook connects to your network only after you have restarted the router.

Here is a document to assist you with this issue. Troubleshooting Your Wireless Network and Internet Connection (Windows 7).

I hope this helps.

[BluArcher]

I have a Pavilion 17, Model 17-e098nr, Product E9G78UA with Windows 10 Pro clean installed on it, with the exact same issue as the Windows 7 issue listed above.

I have a brand new D-Link AC3200 wireless router with the latest firmware. I also have a Dell Latitude E6510 with Windows 7 Pro installed and an HP nc6400 with Linux Mint 18.2 installed. Both of these laptops connect with absolutely no problems. Only the HP with Win10 on it has connection issues. If the laptop is shut down, suspended or hibernated, when it comes back on, the adapter sees the wireless connection, identifies whether or not there is security but absolutely will not connect to the router unless the router is restarted. Then the adapter will connect with no problems.

I have tried: rebooting the laptop, turning off and then on the laptop, turning off then on the adapter, HP's drivers, Ralink's drivers, the original router firmware, the newest firmware. Nothing works except restarting the router every time the laptop is brought back up.

FYI, I am I.T. and this is extremely frustrating!!! There is a Windows 8.1 laptop in the family that has the same problem!

If I could, I would back date the Win10 laptop to Win7 but there are no drivers for it!!

Suggestions?

[CF4]

Hi

To try and cover common ground...

The basics for a connection are, IP address, Gateway, DNS and subnet on a properly configured/installed device.

So to find some/all of those properties the CLI (as shown above is our friend).

C:\WINDOWS\system32>ipconfig -all

Wireless LAN adapter WiFi:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek RTL8723BE 802.11 bgn Wi-Fi Adapter
   Physical Address. . . . . . . . . :55-55-55-55-55-55
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . :
   IPv4 Address. . . . . . . . . . . : 192.168.0.31(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : 15 October 2017 11:34:23
   Lease Expires . . . . . . . . . . : 22 October 2017 13:15:28
   Default Gateway . . . . . . . . . : 192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DHCPv6 IAID . . . . . . . . . . . :
   DHCPv6 Client DUID. . . . . . . . :
   DNS Servers . . . . . . . . . . . : 8.8.8.8
                                       8.8.4.4
   NetBIOS over Tcpip. . . . . . . . : Enabled

is the kind of thing we are looking for.  

The Gateway should be on the Router 192.168.0.1 or 192.168.1.1 or similar.

To better clarify things and clear out old settings type the commands below and re-check after each block please.

ping 8.8.8.8
netsh interface ip show interface
netsh wlan show interfaces
netsh wlan show drivers
netsh int tcp set heuristics disabled
######################################
netstat
netsh wlan show profiles
msinfo32
systeminfo
######################################
ipconfig /flushdns
ipconfig /registerdns
ipconfig /release
ipconfig /renew
netsh winsock reset catalog

If in doubt please ask.