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HP Recommended
Pavilion dm4-3055dx
Microsoft Windows 7 (64-bit)

Good morning.  I am experiencing a strange issue with my laptop.  After boot up and login, while using wireless, whenever I access the internet either through Chrome or IE or FireFox, once it launches the home page, the computer display will go blank and reboot the computer.  If I am using a wired connection, there is no issue which is leading me to believe that the network adapter is causing the issue.  Curious to know if anyone has ever experienced this and if so, what would be a suitable replacement or upgrade for the Intel Centrino® Wireless-N + WiMAX 6150 network card?  Thanks in advance!  

1 REPLY 1
HP Recommended

@Sluggo_64,

 

Thank you for posting your query on HP Community,

 

Let's try to update the Bios, chipset, graphics and Wireless drivers on your PC either from our HP support website, using this link or download it using HP support assistant. 

To download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

Once done, restart the computer and check.

 

Alternatively, regarding the Wireless upgrade

 

Here's the Maintenance and Service guide this will tell us which are the cards which are compatible and tested on your notebook.

 

Chapter 1. Product specifications - page number 3

 

Chapter 3. Illustrated parts catalog - page number 21

 

Please note, these are the parts which are tested on your PC, If you wish to try other parts you can try it at your own discretion, HP Doesn't recommend any upgrade/downgrade of any hardware parts or software that is bundled with the product. It may affect the manufacturer's warranty and performance. 

  • You could consult a local Best Buy or Staples technician or any local tech to check if the dual band wireless card is supported by the computer. It should be supported although it has not been tested by HP.
  • The best option at your disposal is to go for a USB dual band wireless adapter and that is economical and cost effective. It does the trick for you and can be purchased online or locally for a song.

I hope this information helps. Let me know if you need any further assistance. I'll be more than happy to help you.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Jeet_Singh
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.