Laptop won't connect to wifi

[samiraadel]

I have had this laptop for less than one year. I attend college and never had a problem connecting to my schools on-campus wifi. When I go back home for the summer or breaks, my laptop will not connect to my at home wifi. It will simply say "Can't connect to this network" or it will connect for no more than 10-15 seconds before disconnecting. I assumed it was my wifi at home, so I went to various places such as starbucks, and friends houses to try to connect to the wifi there. It does the same thing. I now live in an off campus apartment and it will not
connect to the wifi here. I am very disappointed because the laptop is not old at all and there is no good reason I should be having this problem.

[DavidSMP]

Hi @samiraadel,

Good Day. Thank you for taking an interest in the HP community. I understand that the computer has Wi-Fi connectivity issues. I will be really glad to assist you here. 🙂

Fabulous description and superb diagnosis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you better, I would require more information regarding this:

• Did this happen after a windows or software update?
• Did you check with a hardwired Ethernet cable to see if it goes online on a wired connection?
• Please let me know the complete model# of the computer to assist you better.

For a start please try these steps:

• First, check if the computer connects using a hardwired Ethernet cable on a wired connection

If it does please perform these steps:

• Right-Click on start button> click device manager> expand Network adapters>then select the network drivers that are listed and right-click on it and uninstall the drivers.
• Check the box that says delete the software for this device.
• Then restart the computer and update the bios chipset and wireless network drivers from this link: http://hp.care/2syreDe and follow the on-screen instructions through the hardwired ethernet cable connection.
• Please select the country and type the product# of the computer. Then follow the on-screen instructions to update the network drivers.

• Also, follow the prescribed steps from his guided troubleshooter: http://hp.care/2tp5hbc  and that should fix things for you as long as there are no hardware issues with the computer.
•  
• Please perform all the prescribed steps from this link: http://hp.care/2sEZlcM
• also to try and resolve the issue.

Please perform all these steps patiently as it is critical to resolving the issue. As a last resort, you could backup your files and perform a system recovery to factory settings from here  http://hp.care/2ijzLar  to ensure that the issue is not software related.

If it still doesn't work, A great workaround would be is to buy a USB wireless dongle from Best Buy or Staples or from Amazon or e-bay and plug it to one of the USB ports of the computer. Then connect it to the router to go online. It is very economical and cost-effective and can be ordered for a song.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂 Please reach out for any issues and I'll be there to assist you. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Take care now and have a splendid week ahead. 🙂

[samiraadel]

I am not sure if this happened due to a software update because it literally asks me to update all the time. Like before the wifi problems it would update easily once or twice a week which was very annoying and time consuming. I did try to use an ethernet cable while I was at home and it didn't work but I have not tried while I am here at college because I didn't bring the cable with me.
I don't really know the model or anything but i'll tell you some numbers I found on the back of my computer.
serial: CND55229TZ
product: P1A95UA#ABA
model: 15-af131dx

[samiraadel]

Also the wifi I need it to connect to is through my apartment complex, so there is no router for it in my apartment. So I am unable to do anything with a wifi router to thing to solve my problem.

[DavidSMP]

Hi @samiraadel,

I reviewed the post comprehensively. You've done fabulously well. You've displayed commendable patience, brilliant efforts and a great temperament to try and resolve the issue. kudos to you for that. 🙂 There should be a centralized router or WiFi hotspot in your apartment complex.  So the steps that I gave you are valid and should work if there are no hardware issues.

If you've not tried the steps, please try the steps from both these links and most of the troubleshooting steps in these links relate to the WiFi card and it could be tried from the comfort of your home. If you've done it and it still does not work, please backup your files and perform a system recovery to factory settings from the same link mentioned in my previous post.

Even after a system recovery, if the computer still does not connect to the internet then the wireless card be faulty and a great workaround is to buy a USB wireless adapter and that should do the trick for you. It is extremely cost effective. So please keep that as an option also.

Please let me know how this pans out. I am keeping my fingers crossed. 🙂

Please remove the serial number from the post as it is confidential information relating to your computer and should not be shared on a public platform.

Trust me, I've done all I can to assist you, by keeping your best interest in mind. I honestly hope the product works great and stays healthy for a long time. 🙂

If this helps, please mark my post as an Accepted Solution so that it benefits several others and please give the same post a Kudos for my efforts to help. Please remember if you as a customer do it, it will motivate us to assist a lot of other customers and churn out more solutions for their benefit.

Thanks and have a beautiful year ahead. 🙂

[IRgEEK]

'Trust me, I've done all I can to help you', 'System Recovery'. get a 'USB Wifi adapter' doesn't sound like best you can do.

I have a Student with the exact same problem. Scrub her machine only option with crossed fingers? My how the mighty have fallen. I so regret picking your company for our Student's machines.

No thanks, I will figure out myself or just pitch them. What happened to the HP I knew and loved. Geesh...