• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎08-09-2022 02:33 PM

HP Recommended
Product: HP Stream - 11-ak0035nr

Can someone help my laptop won’t connect to wifi it say “ windows could not find a driver for your network adapter”

Category:
2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-09-2022 02:51 PM

HP Recommended

Hello @Tyy4 

 

Sorry to hear that you are having problems ... and I would like to help you.

(1) Install/Update

RTL8821CE Driver

 

(2) Reboot and test again ...

(3) Please report your results

View solution in original post

Was this reply helpful? Yes No
6 REPLIES 6

‎08-09-2022 02:51 PM

HP Recommended

Hello @Tyy4 

 

Sorry to hear that you are having problems ... and I would like to help you.

(1) Install/Update

RTL8821CE Driver

 

(2) Reboot and test again ...

(3) Please report your results

Was this reply helpful? Yes No

‎08-09-2022 03:41 PM

HP Recommended

How do I install it through the laptop if if my laptop don’t connect to wifi 

1 person found this reply helpful
Was this reply helpful? Yes No

‎08-09-2022 03:45 PM - edited ‎08-09-2022 03:49 PM

HP Recommended

(1) Connect [HP Steam 11-Ak0035nr notebook] to your internet router using a LAN cable or

(2) Use another computer to download the driver file, save it to a <USB flash drive> and install the driver on your [HP Steam 11-Ak0035nr notebook] ...

 

Please report your results

Was this reply helpful? Yes No

‎08-09-2022 03:50 PM

HP Recommended

What if I don’t have another laptop 

Was this reply helpful? Yes No

‎08-09-2022 03:52 PM - edited ‎08-09-2022 03:55 PM

HP Recommended
@Tyy4 wrote:

What if I don’t have another laptop 

(1) Ask a friend/neighbor/acquaintance who has a computer and a USB flash drive.

or

(2) Use OTG Adapter to connect <USB flash drive> to your smartphone, so you download the driver using your smartphone and save it to USB flash drive.

Was this reply helpful? Yes No

‎08-12-2022 09:54 AM

HP Recommended

Great to hear your wirless card is working

 

The current system state should be backed up, so I recommend you to create system <restore point>

https://www.howtogeek.com/797227/how-to-create-a-system-restore-point-on-windows-10-or-windows-11/

 

Good luck

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.