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nickynacky_99
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Message 1 of 2
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Laptop won’t find WiFi

HP Recommended

I can’t get my laptop to find the WiFi. It was stuck in airplane mode. We fixed that. Now it won’t find WiFi networks.
computer name is LAPTOP-Q9DRMJ1E

product id 00325-81332-24820-AAOEM 

1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 2
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@nickynacky_99, Welcome to HP Support Community!

 

Follow the steps below-

 

Disable the Power Off option for the adapter:

1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)

2. Expand the Network adapters.

3. Right click on the Ethernet/Wireless Adapter and click Properties.

4. Click the Power Management tab.

5. Remove the check mark beside Allow the computer to turn off this device to save power.

6. Click OK.

7. Test.

 

Reset the TCP/IP settings on your PC:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.

4. Restart your PC and test.

 

It may also help to reset the winsock catalogue:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh winsock reset" without quotes, and press enter.

4. Restart your PC and test.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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