Laptop

[Emily-Rob]

I am having a hard time resolving an issue with my HP laptop. It keeps disconnecting from the wifi at my home address, plus another place where I frequently am, and when hotspotting off my smartphone.

I’ve already tried:

• Restarting computer and restarting router when my laptop is connected
• Forgetting all the networks then entering the password for them again
• Updating network drivers (computer said I didn’t need to)
• Clearing DNS Cache
• Two different computer repair shops: both said they couldn’t help because it was connecting to the wifi fine in store.

Does anyone else have any potential fixes for me? Thanks a bunch in advance!

[Paul_Tikkanen]

What model Wi-Fi adapter does your notebook come with?

What operating system are you running on it.

[Emily-Rob]

Wi-fi adapter is Connected through Realtek RTL8852BE-VS WiFi 6 802.11ax PCIe Adapter

Running Windows 11 Home - 64 bit

HP 255 G10 15.6" FHD AMD Ryzen 3 7330U is the model 

Thanks! 

[Paul_Tikkanen]

You're very welcome.

The only suggestion I can offer would be to update the Wi-Fi driver to the latest version currently available.

According to the Microsoft Update Catalog website, the latest driver for the RTL8852-VS is 6001.15.156.0, so give that one a try.

You want the first file on the list.  It is good for W10 or W11 even though the info just indicates W11.

Microsoft Update Catalog

Now, since this file is a cabinet file and there is no executable, you will have to manually install the driver.

The first thing you need to do is to download and install the free 7-Zip file utility so you can unzip the cabinet file into a driver folder you can work with. 

You want the first file listed on the link below:

7-Zip

After you install 7-Zip, right click on the cabinet file you saved from the Windows Update Catalog site.

Have 7-Zip Extract to:  and let it extract the file into that long folder name.

After that is done, go to the device manager.

Click on the Reatek Wi-Fi adapter.

Click on the driver tab.  Click on Update driver.

Select the 'Browse my computer for drivers' option and browse to the driver folder that 7-Zip created.

Make sure that the Include subfolders box is checked and the driver should install.

The reason I have sent you to the Windows site, is because for some reason, HP has removed all of the Realtek Wi-Fi drivers from almost every PC's support page.