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‎08-31-2017 02:20 AM

HP Recommended
Product: Envy 15 - k200
Operating System: Microsoft Windows 10 (64-bit)

I have figured out that WiFi adapter in my system is Broadcom's BCM43142 from system info and product info.

Just yesterday I upgraded its driver using HP Support Assistant 8 and I see the driver version in System Information as:
2016.11.22.0

 

However, just today when I am looking for drivers on: 

https://support.hp.com/us-en/drivers/selfservice/hp-envy-15-k200-notebook-pc-touch/7630375

I see that the driver available for Broadcom WiFi Adapter BCM 43142 is versioned: 7.35.344.0

I am having problems with my WiFI as it disconnects randomly, and sometimes hangs the system too. Yesterday, it was hanging every time it disconnected. Today, it is not hanging the system every time but disconnecting randomly. I also turned off "Power management" on my WIFi adapter's settings yesterday. It has been better since then.

Please clarify if I should download and install the driver on site or the one mentioned on website is required.

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-31-2017 07:24 AM

HP Recommended

Hi:

 

If the driver you installed via the support assistant didn't help, you may want to update the driver.

 

However, there is even a newer one than what you see on the support page...

 

This package provides the Broadcom Wireless LAN drivers for supported notebook models running a supported operating system. Broadcom Wireless LAN drivers are required to enable the integrated Broadcom Wireless LAN adapter. 

 

VERSION: 7.35.351.0 REV: A PASS: 1    EFFECTIVE DATE: October 25, 2016

 

FIXES:
- Fixes an issue which causes a blue screen event to occur when the system is connected to a certain wireless access point.

 

ftp://ftp.hp.com/pub/softpaq/sp78001-78500/sp78044.exe

 

View solution in original post

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1 REPLY 1

‎08-31-2017 07:24 AM

HP Recommended

Hi:

 

If the driver you installed via the support assistant didn't help, you may want to update the driver.

 

However, there is even a newer one than what you see on the support page...

 

This package provides the Broadcom Wireless LAN drivers for supported notebook models running a supported operating system. Broadcom Wireless LAN drivers are required to enable the integrated Broadcom Wireless LAN adapter. 

 

VERSION: 7.35.351.0 REV: A PASS: 1    EFFECTIVE DATE: October 25, 2016

 

FIXES:
- Fixes an issue which causes a blue screen event to occur when the system is connected to a certain wireless access point.

 

ftp://ftp.hp.com/pub/softpaq/sp78001-78500/sp78044.exe

 

Was this reply helpful? Yes No
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