Limited internet acces via tethering or hotspot

[Screws1]

Hello , i can't have internet access when i connected my Samsung S6 via usb tethering or via hotspot , i tried to reinstall the windows and updated the bios.

[Irwin6]

Hi @Screws1,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with connecting your Laptop to your mobile hotspot.

To understand the issue and help you, please share the details listed below:

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.

- When was the last time you were able to connect your laptop to the same hotspot?

- Do you have the same issue when you connect your laptop to a regular network?

- Error messages (if any) on the unit.

- Were there any changes made to your laptop recently?

Take care and have a great day ahead!

Irwin6

HP Support

[Screws1]

Hello , i fixed the problem it was a problem from the network settings on my phone by the telecom operator.

[Irwin6]

Hi @Screws1,

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in troubleshooting the issue and If you need further assistance feel free to reach out to us.

Take care and have a great day ahead!

Irwin6

HP Support