Locked out of Wireless Access to Printer

[Tulah]

I have a Dell Laptop that I can wirelessly print to the HP Envy 7640 with no problems at all.  I had a 5-Series iPhone that I was able to print to the printere with no problem.

Then I purchased a new iPhone 7 and when I entered thesucurity access password, to get on the Printer's Wi-Fi, I continually get a message that the password is incorrect.  When I try to reset the password I have to enter the [same] password (that still works with my Dell laptop) but i get a message that the password is incorrect and I cannot access the wi-fi network for the printer.

How do I do a hard reset to the printer so the factory settings return and thus delete whatever is causing me to not be able to connect my ios 7 to the printer.  I realize by doing a hard reset, I will lose my connection to the Dell, but I am hoping by starting all over with a hard reset, I can use a [new] password that works for both my 7 iPhone and the Dell.

[Dvortex · Accepted solution]

Hello, @Tulah - Hope you are well 🙂

Allow me to welcome to HP Support Forums! It is a great platform to get help from the community, get suggestions and find what has worked for others!

I understand that you are facing issues while connecting the printer to the phone and is now trying to reset the printer. I am sending you a private message with steps to reset your printer. Please click on the mailbox icon at the top-right corner of this screen to access your inbox.

Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂

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