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HP Recommended
HP 15 Laptop
Microsoft Windows 11

With my current HP 15 laptop, which is just a few months old, this last week it will lose the internet connection several times a day. The rest of the devices on the house , connected either wired or wirelessly to the same router,  will all connect and stay online. With me, I not only get kicked offline, but the laptop cannot see any other internet connections. It stays like this until I reboot, then all is well. I have stayed online after a reboot anywhere from 5 minutes to several hours.

 

I used the HP support assistant and there were no driver updates for my wireless card. 

 

Any suggestions? I'd like to deal with this problem at the root, or at least, find some quicker way of dealing with it than by having to reboot. 

HP LaserJet Tank 2504dw
HP 15-ef2126wm
HP 15-dy5073dx
1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

I uninstalled Windows update 5014770 and I haven't been kicked offline in over two full days, so this must have fixed something. I am running a Windows Insider build; I don't know when this will be released to the public.

HP LaserJet Tank 2504dw
HP 15-ef2126wm
HP 15-dy5073dx

View solution in original post

3 REPLIES 3
HP Recommended

I uninstalled Windows update 5014770 and I haven't been kicked offline in over two full days, so this must have fixed something. I am running a Windows Insider build; I don't know when this will be released to the public.

HP LaserJet Tank 2504dw
HP 15-ef2126wm
HP 15-dy5073dx
HP Recommended

I have the same issue with my laptop.  If I shut the computer down, then turn it on later, I have no issues with the internet connectivity, but if the laptop is put in sleep mode, then the internet signal is lost when it comes back on.  I then have to shut down the computer and restart to reconnect.  My laptop is only 3 months old.  I have tried to reinstall the Realtek WiFi adapter, but it didn't help.   I think something is wrong with the WiFi adapter.  HP should offer a solution.

 

I have an old HP laptop and never had any issues with it.

HP Recommended

Same issue here. We have 2 older HP's barely 2 years old however we just unboxed this HP and are having the no wifi connection issue.  I am able to hardwire in however my 7 yr old son isn't happy about sitting in corner in the office just to play roblox.  I may cut my loses and return this laptop.

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