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‎02-10-2025 01:34 PM

HP Recommended
Product: HP Pavilion 16 inch Laptop PC 16-af0000 IDS Base Model
Operating System: Microsoft Windows 11

I regularly lose internet connection. I have tried everything I can think of. It's not my modem/router, as I have another HP laptop that does not have this issue. I can usually get it going again by stopping my wifi and restarting it.  But this only fixes it until I lose connection again. This happens 3-5 times a day and is very frustrating. This is a newer laptop, still under warranty, using Intel Wi-Fi 6E AX211 (2x2) and Bluetooth 5.3 wireless card. I thought I'd ask here before contacting support. 

Category:
1 person had the same question
4 REPLIES 4

‎02-10-2025 04:58 PM

HP Recommended

@Kingjoey1008 

 

Please download and install new driver (released last week) on the following link (the 1st one)

 

             https://www.intel.com/content/www/us/en/products/sku/204837/intel-wifi-6e-ax211-gig/downloads.html

 

Regards.

BH
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1 person found this reply helpful
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‎02-10-2025 05:28 PM

HP Recommended

Thank you for the information! I've downloaded the new driver and I'll keep my fingers crossed! 

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‎02-10-2025 06:48 PM

HP Recommended

Unfortunately, I'm still having the disconnect problem. Any other ideas?

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‎02-11-2025 12:22 AM

HP Recommended

@Kingjoey1008 

 

Please try to re-seat it and connect antennas again.

 

Regards

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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